(BQ) Part 1 book "Operations management" has contents: Operations and productivity, operations strategy in a global environment, project management, design of goods and services, managing quality, process strategy, location strategies, location strategies. | HEIZER RENDER MUNSON OPERATIONS MANAGEMENT Sustainability and Supply Chain Management Pearson’s MyLab™ IMPROVING RESULTS A proven way to help individual students achieve the goals that educators set for their course. ENGAGING EXPERIENCES Dynamic, engaging experiences that personalize and activate learning for each student. AN EXPERIENCED PARTNER From Pearson, a long-term partner with a true grasp of the subject, excellent content, and an eye on the future of education. ISBN-13: 978-0-13-413042-2 ISBN-10: 0-13-413042-1 9 780134 130422 90000 TWELFTH EDITION OPER AT IONS M A NAGEMEN T Sustainability and Supply Chain Management T WE LF T H E D IT ION JAY HEIZER | BARRY RENDER | CHUCK MUNSON O P E R AT I O N S MANAGEMENT Sustainability and Supply Chain Management i 29/12/15 4:08 pm This page intentionally left blank 2 24/11/14 5:26 PM TWELFTH EDITION O P E R AT I O N S MANAGEMENT Sustainability and Supply Chain Management J AY HEIZER Jesse H. Jones Professor of Business Administration Texas Lutheran University B A RRY RENDER Charles Harwood Professor of Operations Management Graduate School of Business Rollins College C H UC K MUNSON Professor of Operations Management Carson College of Business Washington State University Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo iii 29/12/15 4:08 pm Vice President, Business Publishing: Donna Battista Editor-in-Chief: Stephanie Wall Acquisitions Editor: Daniel Tylman Editorial Assistant: Linda Albelli Vice President, Product Marketing: Maggie Moylan Director of Marketing, Digital Services and Products: Jeanette Koskinas Field Marketing Manager: Lenny Ann Kucenski Product Marketing Assistant: Jessica Quazza Team Lead, Program .
