Chapter 14 continues its solid coverage of the basics of organizational behavior, including personality, values and attitudes, perception, emotional intelligence, learning and problem-solving styles, and stress management. Many exercises and questionnaires throughout this chapter enhance students’ understanding of organizational behavior topics and their own personalities and attitudes. | Dynamics of Behavior in Organizations Chapter 14 Dynamics of Behavior in Organizations Employees and managers bring their individual differences to work each day Differences in attitudes, values, personality, and behavior influence how people interpret an assignment, whether they like to be told what to do how they handle challenges how they interact with others Manager’s Challenge: Quick Eagle Networks Managers need to understand the way individuals & groups act Dynamics of Behavior in Organizations Attitudes Personality Perception Learning Stress management Topics Chapter 14 Organizational Behavior Interdisciplinary field dedicated to the study of attitudes behavior performance Commonly called OB Industrial Engineering Vocational Counseling Cultural Anthropology Psychology Interdisciplinary Influences on Organizational Behavior Sociology Organizational Behavior Economics Management Ethics Organizational Citizenship Work behavior that goes beyond job requirements and | Dynamics of Behavior in Organizations Chapter 14 Dynamics of Behavior in Organizations Employees and managers bring their individual differences to work each day Differences in attitudes, values, personality, and behavior influence how people interpret an assignment, whether they like to be told what to do how they handle challenges how they interact with others Manager’s Challenge: Quick Eagle Networks Managers need to understand the way individuals & groups act Dynamics of Behavior in Organizations Attitudes Personality Perception Learning Stress management Topics Chapter 14 Organizational Behavior Interdisciplinary field dedicated to the study of attitudes behavior performance Commonly called OB Industrial Engineering Vocational Counseling Cultural Anthropology Psychology Interdisciplinary Influences on Organizational Behavior Sociology Organizational Behavior Economics Management Ethics Organizational Citizenship Work behavior that goes beyond job requirements and contributes as needed to the organization’s success Being helpful to coworkers and customers Doing extra work when necessary Looking for ways to improve products & procedures Attitudes Cognitive and affective evaluation that predisposes a person to act in a certain way Attitudes determine how people Perceive the work environment Interact with others Behave on the job or Components of an Attitude Components of Attitudes Cognitive component includes the beliefs, opinions, and information the person has about the object of the attitude Affective component is the person’s emotions or feelings about the object of the attitude Behavioral component of an attitude is the person’s intention to behave toward the object of the attitude in a certain way Particularly important when attempting to change attitudes High-Performance Work Attitudes Two attitudes that might relate to high performance Job Satisfaction Organizational Commitment Managers of today’s knowledge workers often .
