(BQ) Part 2 book "An introduction to management science - Quantitative approaches to decision making" has contents: Waiting line models, multicriteria decisions, time series analysis and forecasting, markov processes, markov processes, dynamic programming,.and other contents. | CHAPTER 11 Waiting Line Models CONTENTS STRUCTURE OF A WAITING LINE SYSTEM Single-Channel Waiting Line Distribution of Arrivals Distribution of Service Times Queue Discipline Steady-State Operation SINGLE-CHANNEL WAITING LINE MODEL WITH POISSON ARRIVALS AND EXPONENTIAL SERVICE TIMES Operating Characteristics Operating Characteristics for the Burger Dome Problem Managers’ Use of Waiting Line Models Improving the Waiting Line Operation Excel Solution of Waiting Line Model MULTIPLE-CHANNEL WAITING LINE MODEL WITH POISSON ARRIVALS AND EXPONENTIAL SERVICE TIMES Operating Characteristics Operating Characteristics for the Burger Dome Problem SOME GENERAL RELATIONSHIPS FOR WAITING LINE MODELS ECONOMIC ANALYSIS OF WAITING LINES OTHER WAITING LINE MODELS SINGLE-CHANNEL WAITING LINE MODEL WITH POISSON ARRIVALS AND ARBITRARY SERVICE TIMES Operating Characteristics for the M/G/1 Model Constant Service Times MULTIPLE-CHANNEL MODEL WITH POISSON ARRIVALS, ARBITRARY SERVICE TIMES, AND NO WAITING LINE Operating Characteristics for the M/G/k Model with Blocked Customers Cleared WAITING LINE MODELS WITH FINITE CALLING POPULATIONS Operating Characteristics for the M/M/1 Model with a Finite Calling Population Chapter 11 Waiting Line Models 503 Recall the last time that you had to wait at a supermarket checkout counter, for a teller at your local bank, or to be served at a fast-food restaurant. In these and many other waiting line situations, the time spent waiting is undesirable. Adding more checkout clerks, bank tellers, or servers is not always the most economical strategy for improving service, so businesses need to identify other ways to keep waiting times within tolerable limits. Models have been developed to help managers understand and make better decisions concerning the operation of waiting lines. In management science terminology, a waiting line is also known as a queue, and the body of knowledge dealing with waiting lines .
