(BQ) Part 2 book "Management" has contents: Basic organizational design, adaptive organizational design, managing human resources, managing teams, understanding individual behavior, managers and communication, motivating employees, managers as leaders, managing operations,.and other contents. | 10 chapter Let’s Get Real: Meet the Manager Cindy Brewer Customer Contact Channel Manager Sears Holdings Corporation Loves Park, IL MY JOB: You’ll be hearing more from this real manager throughout the chapter. I am a customer contact channel manager at Sears Holdings Corporation, and my main focus is on process improvement. BEST PART OF MY JOB: Being able to drive process improvements that positively impact the customer and employee experience as well as increase revenue and reduce costs. Basic Organizational Design Describe six key elements in organizational design. page 264 Contrast mechanistic and organic structures. page 273 Discuss the contingency factors that favor either the mechanistic model or the organic model of organizational design. page 274 Describe traditional organizational designs. page 277 LEARNING OUTCOMES WORST PART OF MY JOB: The inability to fix everything at once. BEST MANAGEMENT ADVICE EVER RECEIVED: The definition of insanity is doing the same thing over and over while expecting different results. Also, tell the truth always and be responsible. 263 A Manager’s Dilemma $10 billion. That’s how much Eli Lilly & innovation and how to make [product develop- Co. stands to lose in annual revenues ment] pipelines more productive.” Developing new between now and 2016 as three of its products and moving them forward as quickly as major drug patents Replac- possible on the thorough and mandatory approval ing that revenue is high on the list of process, which can be agonizingly slow, is critical “must-do’s” for CEO John Lechleiter. to the company’s present and future success. The solution is speeding up the pace One action Lechleiter took was revamping the of drug development, but his chal- company’s operational structure into five global lenge is how? business units: oncology, diabetes, established mar- Unlike its global competitors that kets, emerging markets, and animal health. .
