Chapter 9 - Communication. After reading the material in this chapter, you should be able to: Specify the two basic functions of feedback and three sources of feedback; define upward feedback and 360- degree feedback, and summarize the general tips for giving good feedback; distinguish between extrinsic and intrinsic rewards, and give a job-related example of each. | communication Pages 327-361. KNOWLEDGE OBJECTIVES Explain why communication is strategically important to organizations. Describe the fundamental communication process. Discuss important aspects of communication that affect the organization or its units, including networks and the direction of communication flow. Define interpersonal communication and discuss the roles of formal versus informal communication, communication media, communication technology, and nonverbal communication. Describe organizational and individual barriers to effective communication. Understand how organizations and individuals can overcome communication barriers. ? See page 327. COMMUNICATION See page 330. Sent Message Feedback COMMUNICATION PROCESS Communication Medium Encoded Message Received Message Decoded Message Adapted from Exhibit 9-1: Sent Message Sender Receiver Received Feedback See page 330. COMMUNICATION NETWORKS Centralized all communications pass through a central point or points one or a few . | communication Pages 327-361. KNOWLEDGE OBJECTIVES Explain why communication is strategically important to organizations. Describe the fundamental communication process. Discuss important aspects of communication that affect the organization or its units, including networks and the direction of communication flow. Define interpersonal communication and discuss the roles of formal versus informal communication, communication media, communication technology, and nonverbal communication. Describe organizational and individual barriers to effective communication. Understand how organizations and individuals can overcome communication barriers. ? See page 327. COMMUNICATION See page 330. Sent Message Feedback COMMUNICATION PROCESS Communication Medium Encoded Message Received Message Decoded Message Adapted from Exhibit 9-1: Sent Message Sender Receiver Received Feedback See page 330. COMMUNICATION NETWORKS Centralized all communications pass through a central point or points one or a few members of the network control most of the information exchanges Decentralized no single member of the network dominates information exchanges See page 332. COMMUNICATION NETWORKS Adapted from Exhibit 9-2: Communication Networks Y Network Wheel Network Circle Network Decentralized Networks Centralized Networks All Connected Network See page 331. Organizational Communication: ● Downward ● Upward ● Horizontal See pages 333-337. INTERPERSONAL COMMUNICATION See page 337. TYPES OF INTERPERSONAL Formal Follows the formal organizational structure Communicates organizationally sanctioned information Informal Spontaneous interaction between two or more people outside the formal structure Rumors Gossip See page 337. Communication Media See page 338. COMMUNICATION TECHNOLOGIES World wide web Private intranets Virtual private networks Web based conferencing Cell phones Multi-featured mobile communication devices See page 339. NONVERBAL COMMUNICATION See page 342. ORGANIZATIONAL BARRIERS See pages .
