(BQ) Part 1 book "Information technology for management" has contents: Information systems in the 2010s, it infrastructure and support systems, data, text, and document management; network management and mobility; IT security, crime, compliance, and continuity,.and other contents. | This page intentionally left blank 11/24/10 8:40 PM Page i 8 th Edition Information Technology for Management Improving Strategic and Operational Performance EFRAIM TURBAN LINDA VOLONINO, Canisius College contributing authors: JANICE C. SIPIOR, Villanova University GREGORY R. WOOD, Canisius College John Wiley & Sons, Inc. 11/24/10 8:40 PM Page ii VICE PRESIDENT AND EXECUTIVE PUBLISHER ACQUISITIONS EDITOR EDITORIAL ASSISTANT EXECUTIVE MARKETING MANAGER CREATIVE DIRECTOR SENIOR DESIGNER PRODUCTION MANAGER SENIOR PRODUCTION EDITOR SENIOR PHOTO EDITOR SENIOR ILLUSTRATION EDITOR MEDIA EDITOR PRODUCTION MANAGEMENT SERVICES COVER PHOTO COVER DESIGN Don Fowley Beth Lang Golub Elizabeth Mills Christopher Ruel Harold Nolan Madelyn Lesure Dorothy Sinclair Trish McFadden Lisa Gee Anna Melhorn Andre Legaspi Suzanne Ingrao/Ingrao Associates © Equinox Imagery/ Alamy Madelyn Lesure This book was set in 10/12 Times Ten Roman by Aptara®, Inc. and printed and bound by Courier/Kendallville. The cover was printed by Courier/Kendallville. This book is printed on acid free paper. ϱ Copyright © 2011 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978)750-8400, fax (978)750-4470 or on the web at . Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201)748-6011, fax (201)748-6008, or online at . Evaluation copies .