(BQ) Part 2 book "Information technology for management" has contents: Operational planning and control systems, enterprise information systems, business intelligence and decision support, IT strategic planning, business process management and systems development; global ecology, ethics, and social responsibility. | Part IV Chapter 9 11/12/10 12:15 PM Page 255 Operational and Enterprise Systems and Processes Operational Planning and Control Systems Chapter 9 Link Library Learning Objectives Quick Look at Chapter 9 ³ Describe how functional systems support managers and workers at the operational level. Scandinavian Food Retailer Axfood Integrates Operations ᕢ Understand the support provided by manufacturing and production/operations systems. Management Levels, Functions, and Operational Systems ᕣ Understand the support provided by marketing and sales systems. ᕤ Understand the support provided by accounting and finance systems. Manufacturing and Production Systems Sales and Marketing Systems Accounting and Finance Systems Human Resource Systems ᕥ Understand the support provided by human resources systems. Business Case: SunWest Foods Blends Data Silos into Real-Time Business Knowledge Nonprofit Case: Wireless Inventory Management at Dartmouth-Hitchcock Medical Center Analysis Using Spreadsheets: Calculation of Labor Savings at SunWest Foods Cases on Student Web site Dollar General Uses Integrated Software Regent Inns: Successful Implementation of E-Procurement Musco Food Uses IT to Improve Sales and Operations References Integrating IT ACC FIN MKT OM HRM IS 255 11/12/10 12:15 PM Page 256 Chapter 9 LINK LIBRARY Data sets, including profit margins Web Analytics Association Piwik, open source Web analytics, and alternative to Google Analytics Google Analytics Yahoo! Web Analytics Oracle EOQ Tutorial Project Management Institute (PMI) WebEx Salesforce software QUICK LOOK at Chapter 9, Operational Planning and Control Systems This .
