(BQ) Part 1 book "Business communication - Process & product" has contents: Effective and ethical communication at work, intercultural communication, planning business messages, organizing and writing business messages, revising business messages, revising business messages, positive messages, negative messages, persuasive and sales messages. | 7th Edition Business Communication Process & Product & Mary Ellen Guffey Dana Loewy Professor Emerita of Business Los Angeles Pierce College Business Communication Program California State University, Fullerton Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit to search by ISBN#, author, title, or keyword for materials in your areas of interest. Copyright 2010 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Business Communication: Process & Product, Seventh Edition Mary Ellen Guffey Dana Loewy Vice President, Editorial Director: Jack W. Calhoun Editor in Chief: Melissa Acuña Senior Acquisitions Editor: Erin Joyner Senior Developmental Editor: Mary
