Lecture Management communication (3rd Edition): Chapter 5 - Listening. In this chapter, the following content will be discussed: Why managers often fail to listen; types of listening; strategies for listening; when listening for feelings, pay attention to. | 5/14/2020 5:44:12 AM Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness 5/14/2020 5:44:12 AM Types of Listening • Passive • Attentive • Interactive • Empathetic 5/14/2020 5:44:12 AM Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding 5/14/2020 5:44:12 AM When listening for feelings, pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states | 5/14/2020 6:16:37 AM Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness 5/14/2020 6:16:37 AM Types of Listening • Passive • Attentive • Interactive • Empathetic 5/14/2020 6:16:37 AM Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding 5/14/2020 6:16:37 AM When listening for feelings, pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states | 5/14/2020 6:32:12 AM Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness 5/14/2020 6:32:12 AM Types of Listening • Passive • Attentive • Interactive • Empathetic 5/14/2020 6:32:12 AM Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding 5/14/2020 6:32:12 AM When listening for feelings, pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states . | 5/14/2020 6:50:34 AM Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness 5/14/2020 6:50:34 AM Types of Listening • Passive • Attentive • Interactive • Empathetic 5/14/2020 6:50:34 AM Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding 5/14/2020 6:50:34 AM When listening for feelings, pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states | 5/14/2020 7:02:39 AM Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness 5/14/2020 7:02:39 AM Types of Listening • Passive • Attentive • Interactive • Empathetic 5/14/2020 7:02:39 AM Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding 5/14/2020 7:02:39 AM When listening for feelings, pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states .
