This chapter’s objectives are to: Define management; describe a manager’s four major tasks; describe sustaining as a balanced approach to management; compare and contrast different types of organizations, managers, and the decisions they make. | Chapter 1 Management in the 21st Century Define management Describe a manager’s four major tasks Describe sustaining as a balanced approach to management Compare and contrast different types of organizations, managers, and the decisions they make Explain the purpose of organizational values, mission, and vision Demonstrate how focusing on skills and strengths leads to success as a manager Learning Objectives Critical thinking (p. 4) the ability to diagnose situations and predict patterns, which result in better decision making. mitigates biases enlarges perspectives on a situation Seven steps involved in critical thinking Introduction Seven Steps to Changing Behavior with Critical Thinking (p. 5) Figure Management (p. 6) Process of working with people and distributing an organization’s resources to achieve goals efficiently and effectively Managers must ensure that the organization meets four success factors What Is Management? Figure Every company needs managers Managers are | Chapter 1 Management in the 21st Century Define management Describe a manager’s four major tasks Describe sustaining as a balanced approach to management Compare and contrast different types of organizations, managers, and the decisions they make Explain the purpose of organizational values, mission, and vision Demonstrate how focusing on skills and strengths leads to success as a manager Learning Objectives Critical thinking (p. 4) the ability to diagnose situations and predict patterns, which result in better decision making. mitigates biases enlarges perspectives on a situation Seven steps involved in critical thinking Introduction Seven Steps to Changing Behavior with Critical Thinking (p. 5) Figure Management (p. 6) Process of working with people and distributing an organization’s resources to achieve goals efficiently and effectively Managers must ensure that the organization meets four success factors What Is Management? Figure Every company needs managers Managers are always busy Managerial activities fall into two categories Focused on people Focused on technical matters What Do Managers Do? (p. 7) How Is Management Both Art and Science? (p. 8) People- focused activities Technically- focused activities Figure Managers’ bottom line defined by the “3 P’s” People – invest in the well-being of employees and provide interesting and rewarding jobs that offer the opportunity to be productive Profit – ensure that the company is financially healthy Planet – protect and support the environment, causes, and communities Corporate social responsibility (p. 9) How Do Managers Make a Difference? (p. 8) Planning - setting goals for the future, designing appropriate strategies, and deciding the actions and resources needed to achieve success Organizing - orchestrating people, actions, resources, and decisions to achieve goals Leading - motivating and communicating with people to achieve goals Controlling - monitoring activities, measuring results and comparing
