This chapter’s objectives are to: Explain how managers use motivation and communication to achieve results, understand how to apply communication to pursue and achieve goals efficiently and effectively, describe how challenging work and goals motivate individuals and teams,. | Chapter 15 Communicating and Motivating Others Explain how managers use motivation and communication to achieve results Understand how to apply communication to pursue and achieve goals efficiently and effectively Describe how challenging work and goals motivate individuals and teams Illustrate how positive reinforcement enables managers to motivate others to achieve superior results Formulate and communicate a performance-based reward system that motivates individuals and teams to achieve organizational objectives Learning Objectives Motivation Incentive or drive to complete a task, function, or idea All our behaviors are motivated by an intrinsic desire to do well Managers need to know what motivates their employees Communication Act of transmitting information, thoughts, and processes through various channels How Managers Achieve Great Results with Others (p. 374) Maslow’s hierarchy of needs (p. 375) People are motivated by a number of needs that are displayed in a hierarchy . | Chapter 15 Communicating and Motivating Others Explain how managers use motivation and communication to achieve results Understand how to apply communication to pursue and achieve goals efficiently and effectively Describe how challenging work and goals motivate individuals and teams Illustrate how positive reinforcement enables managers to motivate others to achieve superior results Formulate and communicate a performance-based reward system that motivates individuals and teams to achieve organizational objectives Learning Objectives Motivation Incentive or drive to complete a task, function, or idea All our behaviors are motivated by an intrinsic desire to do well Managers need to know what motivates their employees Communication Act of transmitting information, thoughts, and processes through various channels How Managers Achieve Great Results with Others (p. 374) Maslow’s hierarchy of needs (p. 375) People are motivated by a number of needs that are displayed in a hierarchy Physiological – basic items that we need to ensure our survival Safety – need for an environment that is safe, both physically and mentally Affiliation/belongingness – desire to be accepted by others and to find our place in social settings Esteem – need to be respected and appreciated by others Self-actualization – need for personal growth and self-development Esteem and self-actualization are particularly important and relevant for today’s fluid workplace How Managers Achieve Great Results with Others (cont.) ERG theory (p. 375) System that sets out three categories of human needs Existence needs – describe our physiological and safety needs Relatedness needs – reflect our desire for good relationships with others Growth needs – need for personal fulfillment, self-development, and accomplishment Movement within the hierarchy can be up or down How Managers Achieve Great Results with Others (cont.) Two factor theory of motivation (p. 375) Theory based on job satisfaction and/or job .
