Lecture Organizational behavior – Chapter 11: Communicating with purpose. The contents of this chapter include all of the following: Identify your message, encode and transmit your message, receive and decode the message, ensure the receiver has understood the message. | 11 Communicating With Purpose Neubert & Dyck’s Organizational Behavior 1 Chapter Navigator Identify Your Message Encode and Transmit Your Message Receive and Decode The Message Ensure The Receiver Has Understood The Message 2 Copyright ©2014 John Wiley & Sons, Inc. 3 Identify Your Message Communication and Decoding Conventional and Sustainable Approaches to Communication Message Filtering Approaches to Filtering Information 4 Communication What is Communication? What is Decoding? Conventional Approach to Communication Sustainable Approach to Communication Four Steps in Communicating 5 Identify Your Message What is a Message? What is Filtering? Approaches to Filtering Information Conventional OB and Messages Sustainable OB and Messages 6 Copyright ©2014 John Wiley & Sons, Inc. 7 Encode and Transmit The Message Encoding Identify and Overcome Communication Barriers Choose Communication Media and Channels 8 Identify and Overcome Communication Barriers What is Encoding? What is Noise? . | 11 Communicating With Purpose Neubert & Dyck’s Organizational Behavior 1 Chapter Navigator Identify Your Message Encode and Transmit Your Message Receive and Decode The Message Ensure The Receiver Has Understood The Message 2 Copyright ©2014 John Wiley & Sons, Inc. 3 Identify Your Message Communication and Decoding Conventional and Sustainable Approaches to Communication Message Filtering Approaches to Filtering Information 4 Communication What is Communication? What is Decoding? Conventional Approach to Communication Sustainable Approach to Communication Four Steps in Communicating 5 Identify Your Message What is a Message? What is Filtering? Approaches to Filtering Information Conventional OB and Messages Sustainable OB and Messages 6 Copyright ©2014 John Wiley & Sons, Inc. 7 Encode and Transmit The Message Encoding Identify and Overcome Communication Barriers Choose Communication Media and Channels 8 Identify and Overcome Communication Barriers What is Encoding? What is Noise? Other Barriers to Communication Semantic Problems 9 Choose Communication Media and Channels What is Medium? What is Media Richness? Richness of Communication Media What is Channel, Grapevine and Deliberate Dialogue? Media and Channels: Conventional and Sustainable OB Approaches 10 Copyright ©2014 John Wiley & Sons, Inc. 11 Receive and Decode The Message Encoding versus Decoding Hallmarks of Active and Poor Listening Collective Decoding Challenges of Decoding 12 Copyright ©2014 John Wiley & Sons, Inc. 13 Ensure The Receiver Has Understood the Message Feedback Constructive Criticism Feedforward Communication Receiver Understanding the Message: Conventional and Sustainable Approaches .
