Chapter 1 - Managers and the management process: Everyone becomes a manager someday. After reading this chapter, you should be able to answer the following questions: What does it mean to be a manager? What do managers do, and what skills do they use? What are some important career issues? | Chapter 1 Managers and the Management Process Exploring Management Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-1 1 Chapter 1 Zappos CEO, Tony Hsieh, is into happiness. He strives “to set up an environment where the personalities, creativities, and individuality of all different employees come out and shine.” Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-2 2 Learning Objectives Chapter 1 What does it mean to be a manager? () What do managers do, and what skills do they use? () What are some important career issues? () Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-3 3 THE MEANING OF MANAGEMENT Takeaway – answers to come Organizations have different types and levels of managers Accountability is a foundation of managerial performance Effective managers help others achieve performance and satisfaction Managers are coaches, coordinators, and supporters Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-4 4 THE MEANING OF MANAGEMENT Types and Levels of Management Figure Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-5 5 THE MEANING OF MANAGEMENT Accountability Accountability The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility. Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-6 6 THE MEANING OF MANAGEMENT Effective Management Effective Managers meet both performance and satisfaction goals. Performance relates to achieving organizational goals Satisfaction relates to QWL (quality of work life) Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-7 7 THE MEANING OF MANAGEMENT Effective Management The . | Chapter 1 Managers and the Management Process Exploring Management Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-1 1 Chapter 1 Zappos CEO, Tony Hsieh, is into happiness. He strives “to set up an environment where the personalities, creativities, and individuality of all different employees come out and shine.” Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-2 2 Learning Objectives Chapter 1 What does it mean to be a manager? () What do managers do, and what skills do they use? () What are some important career issues? () Schermerhorn, Exploring Management, Fifth Edition, © John Wiley & Sons, Inc. All rights reserved. 1-3 3 THE MEANING OF MANAGEMENT Takeaway – answers to come Organizations have different types and levels of managers Accountability is a foundation of managerial performance Effective managers help others achieve performance and satisfaction Managers .
