This chapter presents the following content: Understanding the employer mind-set, finding qualified people, polishing interview techniques, conducting exit interviews, shopping for insurance, hiring attorneys and accountants, managing store security. | Ch. 7: Hiring, Managing and Legal Responsibilities Understanding the employer mind-set Finding qualified people Polishing interview techniques Conducting exit interviews Shopping for insurance Hiring attorneys and accountants Managing store security This is the overview of topics at the beginning of Chapter 7. Where To Find Employees Your employees’ recommendations Your customers’ referrals Networking in the community Internet job postings Job fairs Cause marketing (for charities, “good causes”) Government job services Your competitors (yes, it’s okay to “steal” people!) The authors say a smart store owner is always “recruiting” – just in case. Look for Employees With Good attitude Sales skills People skills Common sense Communication skills High motivation level Product knowledge “Promotability” What would YOU Leadership skills add to this list? What kinds of questions would you ask in a job interview to discern these traits and skills? When YOU are interviewed for a job, how many | Ch. 7: Hiring, Managing and Legal Responsibilities Understanding the employer mind-set Finding qualified people Polishing interview techniques Conducting exit interviews Shopping for insurance Hiring attorneys and accountants Managing store security This is the overview of topics at the beginning of Chapter 7. Where To Find Employees Your employees’ recommendations Your customers’ referrals Networking in the community Internet job postings Job fairs Cause marketing (for charities, “good causes”) Government job services Your competitors (yes, it’s okay to “steal” people!) The authors say a smart store owner is always “recruiting” – just in case. Look for Employees With Good attitude Sales skills People skills Common sense Communication skills High motivation level Product knowledge “Promotability” What would YOU Leadership skills add to this list? What kinds of questions would you ask in a job interview to discern these traits and skills? When YOU are interviewed for a job, how many of these traits and skills do you show? Retaining Good Employees Brainstorm; ask their opinions See training as a dynamic, ongoing process Have some fun on the job Treat employees as individuals Establish healthy boundaries: not too “chummy” or overly personal Create task lists to acquaint workers with your expectations Mentor, coach, advise your staff as needed Avoid petty rules Praise good work, in person and in writing Reward creatively (not “cash bonuses”) Learn from truthful exit interviews You may be running the store, but you are bound for failure unless you appreciate your employees for what they can offer. Which Types of Insurance Will Your Store Need? Automobile Boiler and machinery Electronic data processing Employment practices Liability (business owner’s policy, BOP) Umbrella (excess liability) Worker’s compensation (usually required by states) Not all of these insurance policies will be needed by all stores, but all are worth checking into with bids from at least three agents.
