Chapter 2 - Decisions and processes: Value driven business. After studying this chapter you will be able to: Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics; define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects; describe artificial intelligence and identify its five main types;. | CHAPTER TWO DECISIONS AND PROCESSES VALUE DRIVEN BUSINESS Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 1 CHAPTER TWO OVERVIEW SECTION – Decision Support Systems Making Business Decisions Metrics: Measuring Success Support: Enhancing Decision Making with MIS The Future: Artificial Intelligence SECTION – Business Processes Evaluating Business Processes Models: Measuring Performance Support: Enhancing Business Processes with MIS The Future: Business Process Management 2 SECTION DECISION SUPPORT SYSTEMS 2-3 3 LEARNING OUTCOMES Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects Classify the different operational, managerial, and strategic support systems, and explain how managers can use them to make decisions & gain competitive advantage Describe artificial intelligence and identify its five main types 4 MAKING BUSINESS DECISIONS Managerial decision-making challenges Analyze large amounts of information Apply sophisticated analysis techniques Make decisions quickly 5 The Decision-Making Process The six-step decision-making process Problem identification Data collection Solution generation Solution test Solution selection Solution implementation 6 Decision-Making Essentials Decision-making and problem-solving occur at each level in an organization 7 Decision-Making Essentials Operational decision making - Employees develop, control, and maintain core business activities required to run the day-to-day operations Structured decisions - Situations where established processes offer potential solutions OPERATIONAL 8 Decision-Making Essentials Managerial decision making – Employees evaluate company . | CHAPTER TWO DECISIONS AND PROCESSES VALUE DRIVEN BUSINESS Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. 1 CHAPTER TWO OVERVIEW SECTION – Decision Support Systems Making Business Decisions Metrics: Measuring Success Support: Enhancing Decision Making with MIS The Future: Artificial Intelligence SECTION – Business Processes Evaluating Business Processes Models: Measuring Performance Support: Enhancing Business Processes with MIS The Future: Business Process Management 2 SECTION DECISION SUPPORT SYSTEMS 2-3 3 LEARNING OUTCOMES Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects Classify the different operational, .
