Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,. | Chapter 7 Group Versus Team A group is a large number of people working together because of similarities, yet remain neutral. They interact only to achieve the objective. A team attempts to establish a positive collaboration among its members. The team encourages each other to excel which creates synergy. The Formally Appointed Team Has a appointed team leader. The team leader may have more decision making authority than others. Power may be delegated to them. Delegation is when one gives a portion of their responsibility and authority to a subordinate. The Informally Appointed Team Evolves on its own. Has a rotation of leadership. The group leader does not have formal power over the group. The informally appointed team has some advantages over the formally appointed. The Informally Appointed Team: Advantages One person probably does not possess every quality needed to be the perfect leader. Everyone has a chance. Formally appointed team leaders may also lose . | Chapter 7 Group Versus Team A group is a large number of people working together because of similarities, yet remain neutral. They interact only to achieve the objective. A team attempts to establish a positive collaboration among its members. The team encourages each other to excel which creates synergy. The Formally Appointed Team Has a appointed team leader. The team leader may have more decision making authority than others. Power may be delegated to them. Delegation is when one gives a portion of their responsibility and authority to a subordinate. The Informally Appointed Team Evolves on its own. Has a rotation of leadership. The group leader does not have formal power over the group. The informally appointed team has some advantages over the formally appointed. The Informally Appointed Team: Advantages One person probably does not possess every quality needed to be the perfect leader. Everyone has a chance. Formally appointed team leaders may also lose popularity among the group because of their connection with management. In a informal team, eventually everyone is linked with management. Why do people join teams? To accomplish tasks as efficiently and swiftly as possible. To feel like they are part of a whole. To feel like they contribute something to the overall success of the team. To develop, enhance, and/or confirm some underlying identity needs. Teamwork The actual action that a team performs. Cooperative effort by a group of persons acting together as a team. Team players are individuals that participate in a collective effort and cooperation to get the job done efficiently. Norms Team norms are defined as implicit, in addition to explicit rules of behavior. Norms occur within every type of team interaction. Norms work best when the team creates them. Positive team norms are behaviors that are agreed upon and accepted within the group. One way a manager may increase positive team norms in the hospitality industry is by .
