Lecture Project management in practice - Chapter 10: Project quality management. This chapter presents the following content: Cost of quality, planning for quality assurance, planning for quality control, planning for quality assurance and quality control,. | CHAPTER 10 Project Quality Management Cost of Quality Estimation of the project costs: higher quality usually means higher costs Consider the impact on the time taken to complete activities: these may now take longer and require additional steps The design of comprehensive quality control processes and general continuous improvement activities Cost of Quality (Cont.) Planning for Quality Assurance Quality Assurance ‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ (PMI 2013, p. 227) Planning for Quality Control Quality control ‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ (PMI 2013, p. 227) Planning for QA and QC criteria and activities A tool to brainstorm project and product/service QA and QC criteria The Plan, Do, Check, Act Cycle Planning for . | CHAPTER 10 Project Quality Management Cost of Quality Estimation of the project costs: higher quality usually means higher costs Consider the impact on the time taken to complete activities: these may now take longer and require additional steps The design of comprehensive quality control processes and general continuous improvement activities Cost of Quality (Cont.) Planning for Quality Assurance Quality Assurance ‘The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.’ (PMI 2013, p. 227) Planning for Quality Control Quality control ‘The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.’ (PMI 2013, p. 227) Planning for QA and QC criteria and activities A tool to brainstorm project and product/service QA and QC criteria The Plan, Do, Check, Act Cycle Planning for Quality Assurance and Quality Control Consider how organisational Quality Management Systems assist project delivery: TQM Six Sigma ISO 9001 LEAN Quality Management Plan The desired approach to project quality (CoQ) The QA and QC roles and responsibilities of project team members The quality criteria grid (in Scope document) Assumptions and constraints Lessons learned A detailed breakdown of each quality item (additional Quality plans – in the PMP) Carrying out Quality Control Pareto Chart Cause-Effect Diagram Run Charts Check Sheets Checklist for the Human Resources Aspects Carrying out Quality Control Others Benchmarking Process/Flow Charting Project Quality Integration Key Terms benchmarking Business Process Model and Notation (BPMN) checklists check sheet Cost of Quality (CoQ) fishbone (cause–effect) diagram integration of quality ISO 9001 LEAN Pareto chart Plan, Do, Check, Act (PDCA) process and flow charts quality assurance quality control Quality Management Plan run chart Six Sigma Total Quality Management (TQM)
