In this chapter students will be able to: Explain the purpose(s) of research interviews, list the types of interviews, identify key challenges in conducting a research interview, prepare for an effective interview, plan and conduct an effective interview, prevent bias in an interview. | Chapter 9 Your Responsibilities as a Hospitality Operator Your Responsibilities as a Hospitality Operator Duties And Obligations Of A Hospitality Operator Theories Of Liability Legal Damages Anatomy Of A Personal Injury Lawsuit Responding To An Incident In This Chapter, You Will Learn: To differentiate between the types of legal duties required of a hospitality operator, and the consequences of the failure to exercise reasonable care in fulfilling these duties. To evaluate operational activities in light of their impact on guest safety and potential legal damages. In This Chapter, You Will Learn: To understand how a lawsuit is initiated and moves through the . court system. To create a checklist of the steps that should be initiated immediately following an accident. Duties and Obligations of a Hospitality Operator Legalese: Duty of Care - A legal obligation to protect against harm. Duties of Care Provide a reasonably safe premise. Serve food and beverages fit for consumption. Serve alcoholic beverages responsibly. Hire qualified employees. Duties of Care Properly train employees. Terminate employees who pose a danger to other employees or the guest. Warn of unsafe conditions. Safeguard guest property, especially when voluntarily accepting possession of it. Analyze the Situation Alan Brandis arrived at the Golden Fox restaurant for a Friday night fish fry. During his meal, a severe thunderstorm began, which caused the ceiling of the men's restroom to leak. After finishing his meal, Alan entered the men's room to wash his hands. He slipped on some wet tile, which was caused by the leak in the roof. Alan struck his head during the fall, and was severely injured. Analyze the Situation One week later, Mr. Brandis's attorney contacted the owners of the Golden Fox with a claim for damages. The restaurant owners maintained the fall was not their responsibility, claiming they were not the insurers of guest safety. While the owners | Chapter 9 Your Responsibilities as a Hospitality Operator Your Responsibilities as a Hospitality Operator Duties And Obligations Of A Hospitality Operator Theories Of Liability Legal Damages Anatomy Of A Personal Injury Lawsuit Responding To An Incident In This Chapter, You Will Learn: To differentiate between the types of legal duties required of a hospitality operator, and the consequences of the failure to exercise reasonable care in fulfilling these duties. To evaluate operational activities in light of their impact on guest safety and potential legal damages. In This Chapter, You Will Learn: To understand how a lawsuit is initiated and moves through the . court system. To create a checklist of the steps that should be initiated immediately following an accident. Duties and Obligations of a Hospitality Operator Legalese: Duty of Care - A legal obligation to protect against harm. Duties of Care Provide a reasonably safe premise. Serve food and beverages fit .
