Chapter 20 - Leadership and directing in hospitality management. This chapter’s objectives are to: Identify factors that influence organizational change and discuss how HR professionals can address them, discuss guidelines that are helpful in facilitating the efforts of staff members belonging to the various generations that make up today's workforce,. | Leadership and Directing in Hospitality Management Chapter 20 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved WHY PEOPLE FOLLOW Motivation Necessity Advantage Personal satisfaction Independence Encouragement, praise, and recognition Money Company policy LEADERSHIP THEORIES Theory X People do not really like to work so they must be coerced, controlled, directed, and threatened with punishment Theory Y Physical and mental effort in work to be as natural as play or rest ELEMENTS OF MODERN LEADERSHIP Authority Formal leader Informal leader The psychology of the worker—and the work The work group as a social unit PARTICIPATION Information Consultation Involvement BARRIERS TO COMMUNICATION Semantic Barriers People attach different meanings to words Social Background Immediate Environment GATEWAYS TO COMMUNICATION Listening Empathy ELEMENTS OF LEADING AND DIRECTING Telling someone what to do Providing information on how to do it Seeing that he or she has learned how to do it Making the performance of the work as appealing and comfortable as possible Conferring specific rewards or punishments for performance LEADERSHIP AND CHANGE Establish direction Align people Motivate and . | Leadership and Directing in Hospitality Management Chapter 20 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved WHY PEOPLE FOLLOW Motivation Necessity Advantage Personal satisfaction Independence Encouragement, praise, and recognition Money Company policy LEADERSHIP THEORIES Theory X People do not really like to work so they must be coerced, controlled, directed, and threatened with punishment Theory Y Physical and mental effort in work to be as natural as play or rest ELEMENTS OF MODERN LEADERSHIP Authority Formal leader Informal leader The psychology of the worker—and the work The work group as a social unit PARTICIPATION Information Consultation Involvement BARRIERS TO COMMUNICATION Semantic Barriers People attach different meanings to words Social Background Immediate Environment GATEWAYS TO COMMUNICATION Listening Empathy ELEMENTS OF LEADING AND DIRECTING Telling someone what to do Providing information on how to do it Seeing that he or she has learned how to do it Making the performance of the work as appealing and comfortable as possible Conferring specific rewards or punishments for performance LEADERSHIP AND CHANGE Establish direction Align people Motivate and inspire | Leadership and Directing in Hospitality Management Chapter 20 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved WHY PEOPLE FOLLOW Motivation Necessity Advantage Personal satisfaction Independence Encouragement, praise, and recognition Money Company policy LEADERSHIP THEORIES Theory X People do not really like to work so they must be coerced, controlled, directed, and threatened with punishment Theory Y Physical and mental effort in work to be as natural as play or rest ELEMENTS OF MODERN LEADERSHIP Authority Formal leader Informal leader The psychology of the worker—and the work The work group as a social unit PARTICIPATION Information Consultation Involvement BARRIERS TO COMMUNICATION Semantic Barriers People attach different meanings to words Social Background Immediate Environment GATEWAYS TO COMMUNICATION Listening Empathy ELEMENTS OF LEADING AND DIRECTING Telling someone what to do Providing information on how to do it Seeing that he or she has learned how to do it
