Chapter 11 - Your responsibilities for guests property. In this chapter, you will learn: To understand fully the responsibility hospitality managers have to safeguard the personal property of their guests, to carry out the procedures needed to limit potential liability for the loss of guest property, to assess the theories of bailment so as to be able to implement policies that limit potential legal liability,. | Chapter 11 Your Responsibilities for Guests Property Your Responsibilities for Guest Property Liability For Guests’ Property Bailments Property With Unknown Ownership In This Chapter, You Will Learn: To understand fully the responsibility hospitality managers have to safeguard the personal property of their guests. To carry out the procedures needed to limit potential liability for the loss of guest property. To assess the theories of bailment so as to be able to implement policies that limit potential legal liability. To create the procedures required to legally dispose of personal property whose ownership status is in question. Liability for Guests’ Property Common Law Liability Statutory Liability Liability for Guests’ Property Posting notice. A secure safe. Suitable locks on doors and windows. Limits on required possession. Limits on replacement values of luggage. Penalty for negligence. Analyze the Situation Traci Kennear checked into the Pullman House Hotel. During her stay, jewelry with an estimated value of $5,000 was stolen from her hotel room. Ms. Kennear maintained that the hotel should be responsible for the jewelry's replacement, and sued the hotel for the amount of the stolen jewelry. The hotel stated that its liability was limited to $300 under state law, because Ms. Kennear failed to deposit the jewelry in the safe deposit boxes provided by the hotel. Analyze the Situation Ms. Kennear's attorney countered that the notice of the law, which the legislature stated must be “conspicuously posted” in order to be applied, was in fact posted on the inside of a dresser drawer filled with extra blankets for the guestroom, and that, further, the type size was so small that an average person would not be able to read the notice from a distance of two feet. Analyze the Situation The hotel replied that the notice was, in its view, conspicuously posted, and that Ms. Kennear should have asked for help from the hotel if she | Chapter 11 Your Responsibilities for Guests Property Your Responsibilities for Guest Property Liability For Guests’ Property Bailments Property With Unknown Ownership In This Chapter, You Will Learn: To understand fully the responsibility hospitality managers have to safeguard the personal property of their guests. To carry out the procedures needed to limit potential liability for the loss of guest property. To assess the theories of bailment so as to be able to implement policies that limit potential legal liability. To create the procedures required to legally dispose of personal property whose ownership status is in question. Liability for Guests’ Property Common Law Liability Statutory Liability Liability for Guests’ Property Posting notice. A secure safe. Suitable locks on doors and windows. Limits on required possession. Limits on replacement values of luggage. Penalty for negligence. Analyze the Situation Traci Kennear checked into the Pullman House .
