Chapter 9 - Performance management and appraisal. The learning objectives for this chapter include: Identify the benefits of a formal employee performance appraisal program, explain the rationale for each of the four steps in a progressive disciplinary program, describe the role of employee improvement efforts as an integral part of the performance management process,. | Performance Management and Appraisal Chapter 9 Performance Management Performance management – A systematic process by which managers help employees to improve their ability to achieve goals. Performance management includes: Planning work and setting expectations Continually monitoring performance Developing employee skills Periodically appraising performance in an objective manner Rewarding good performance Performance Management Appraisal (employee) – An objective and comprehensive rating or evaluation of employees. Successful performance appraisal programs include: Performance goals set by supervisors and employees. Regular, informal feedback from supervisors. A formal method to address performance or disciplinary problems. Regular and formal appraisal. Performance Management Recognition of outstanding performance Identification of necessary improvements Clarification of work standards Opportunity to analyze and redesign jobs Identification of specific training and development needs Determine Professional Development Activities Benefits of a good performance appraisal system: Performance Management Validation of screening and selection processes Opportunity for employee feedback and suggestions Customers (internal) – Employees of the hospitality operation. Customers (external) – Guests served by the hospitality operation. Objective Method to Identify Candidates for Pay Increases and Promotion Benefits of a good performance appraisal system: Performance Management Advocate for effective appraisal Coordinate process planning & implementation Evaluate Alternative Processes Assist with Selection Decision Develop Policy, Procedures, Evaluation Forms, and Other Documents Communicate with Affected Personnel Perform Follow-up Tasks Manage Personnel Records Determine legal requirements Primary roles of HR in performance appraisal: Performance Management Absolute standard – Measuring an employee’s performance against an established standard. Relative . | Performance Management and Appraisal Chapter 9 Performance Management Performance management – A systematic process by which managers help employees to improve their ability to achieve goals. Performance management includes: Planning work and setting expectations Continually monitoring performance Developing employee skills Periodically appraising performance in an objective manner Rewarding good performance Performance Management Appraisal (employee) – An objective and comprehensive rating or evaluation of employees. Successful performance appraisal programs include: Performance goals set by supervisors and employees. Regular, informal feedback from supervisors. A formal method to address performance or disciplinary problems. Regular and formal appraisal. Performance Management Recognition of outstanding performance Identification of necessary improvements Clarification of work standards Opportunity to analyze and redesign jobs Identification of specific training and .
