Chapter 9 - Lodging: meeting guest needs. In this chapter students will be able to: Explain the purpose(s) of research interviews, list the types of interviews, identify key challenges in conducting a research interview, prepare for an effective interview, plan and conduct an effective interview, prevent bias in an interview. | Lodging: Meeting Guest Needs Chapter 9 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved LODGING The lodging industry has been in existence ever since the first traveler looked for a place to spend the night (thousands of years ago) Over the years, these facilities have evolved and have been known as hotels, motels, inns, taverns, ordinaries, etc. We use the term “lodging” to characterize the overall category of facilities LODGING TODAY The lodging industry is a huge segment, by any measure Over 49,500 properties Over million guest rooms Generates over $ billion in revenues Supports more than million jobs THE EVOLUTION OF LODGING Structures built specifically for overnight accommodation have been around for thousands of years dating back to Mesopotamia which was a center for commerce Hotels in the US date back to the late 1700s and the early 1800s including hotels in Boston, New York, Chicago, and Philadelphia Important features of early hotels included . | Lodging: Meeting Guest Needs Chapter 9 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved LODGING The lodging industry has been in existence ever since the first traveler looked for a place to spend the night (thousands of years ago) Over the years, these facilities have evolved and have been known as hotels, motels, inns, taverns, ordinaries, etc. We use the term “lodging” to characterize the overall category of facilities LODGING TODAY The lodging industry is a huge segment, by any measure Over 49,500 properties Over million guest rooms Generates over $ billion in revenues Supports more than million jobs THE EVOLUTION OF LODGING Structures built specifically for overnight accommodation have been around for thousands of years dating back to Mesopotamia which was a center for commerce Hotels in the US date back to the late 1700s and the early 1800s including hotels in Boston, New York, Chicago, and Philadelphia Important features of early hotels included location and accessibility to transportation THE EVOLUTION OF LODGING “Grand” hotels were later built in resort areas, city centers, and along transportation routes – Waldorf Astoria, Palmer House, Tremont Hotel The Tremont (in Boston) was the first to offer guests their own room! Other “Grand” hotels were built in the 1800s and early 1900s, each offering a new amenity or feature THE EVOLUTION OF LODGING First developed in California in 1925, motels (Motor Hotels) are a relatively recent development Holiday Inn was the first well known chain of “motels” built in the US (1952) Holiday Inn was started by Kemmons Wilson after a family vacation There have since developed many different types of lodging facilities focusing on different customer needs (example: guest suites) CRITERIA FOR CLASSIFYING HOTELS Price (or service) Function Location Market segment Distinctiveness of style or offerings HOTELS CLASSIFIED BY PRICE Limited-service hotels Select-service Full-service hotels Luxury hotels .
