Chapter 10 - Resort operation: The importance of guest activities. After completing this chapter, students will be able to: Identify the major objective of a payment policy, critique the costs of paying sooner than necessary and of paying too late, compare and contract the bill-paying procedures that can be employed by hospitality operators. | RESORT OPERATIONS: THE IMPORTANCE OF GUEST ACTIVITIES Copyright © 2012 John Wiley & Sons, Inc. Photograph Courtesy of SuperStock Learning Objectives Explain the guest activity programming model and its significance to successful resort operation. Explain how knowledge of cultural differences and individual needs can be used by resort managers to design guest activities. Identify how cluster or activity analysis can help meet the objectives of a guest activity program. Describe the steps required to effectively plan a guest activity program. Identify the approaches and measuring instruments used in evaluating the effectiveness of guest activity programs. Copyright © 2012 John Wiley & Sons, Inc. Explain the guest activity programming model and its significance to successful resort operation. Successful guest activity programs should be enjoyable, freely chosen, and benefit the individual emotionally, socially, physically, cognitively, and spiritually. Copyright © 2012 John Wiley & Sons, | RESORT OPERATIONS: THE IMPORTANCE OF GUEST ACTIVITIES Copyright © 2012 John Wiley & Sons, Inc. Photograph Courtesy of SuperStock Learning Objectives Explain the guest activity programming model and its significance to successful resort operation. Explain how knowledge of cultural differences and individual needs can be used by resort managers to design guest activities. Identify how cluster or activity analysis can help meet the objectives of a guest activity program. Describe the steps required to effectively plan a guest activity program. Identify the approaches and measuring instruments used in evaluating the effectiveness of guest activity programs. Copyright © 2012 John Wiley & Sons, Inc. Explain the guest activity programming model and its significance to successful resort operation. Successful guest activity programs should be enjoyable, freely chosen, and benefit the individual emotionally, socially, physically, cognitively, and spiritually. Copyright © 2012 John Wiley & Sons, Inc. Guest Activity Programming (cont.) Activities must include: Freedom—Guests must be free to select the activities in which they want to participate. Perceived competence—Guests must be able to match their skill level to the activity such that they feel they can successfully participate. Intrinsic motivation—Truly satisfying activities are those that are chosen to satisfy an inner drive rather than to satisfy or impress others. Locus of control—Guests need to have some degree of control over the experience, be it in the selection of teammates or when or where the activity will take place. Positive effect—The result of a satisfying activity is that guests enjoy the experience after participating in it. Copyright © 2012 John Wiley & Sons, Inc. Guest Activity Programming (cont.) Guest activity programming involves five steps: Assess needs of guests Define objectives for the activities that will meet guest needs Perform cluster or activity analysis designed to meet the objectives .
