Chapter 12 "Scheduling", after studying this chapter you will be able to: Provide insight into the scheduling of intermittent processes, emphasize the prevalence of job shops, especially in service operations, present examples showing the importance of worker scheduling in service sector job shops,. | F O U R T H E D I T I O N Scheduling © The McGraw-Hill Companies, Inc., 2003 chapter 12 DAVIS AQUILANO CHASE PowerPoint Presentation by Charlie Cook Chapter Objectives Provide insight into the scheduling of intermittent processes. Emphasize the prevalence of job shops, especially in service operations. Present examples showing the importance of worker scheduling in service sector job shops. Identify the major elements of scheduling workers in service operations. Illustrate how technology can facilitate the scheduling of workers. © The McGraw-Hill Companies, Inc., 2003 12– The Job Shop Defined Job Shop An organization whose layout is process-oriented (vs. product-oriented) and that produces items in batches. A functional organization whose departments or work center are organized around particular processes that consist of specific types of equipment and/or operations. © The McGraw-Hill Companies, Inc., 2003 12– Scheduling in a Job Shop Disaggregating the master production schedule (MPS) Specifying time-phased activities (weekly, daily, and hourly). Controlling job-order progress, expediting orders, and adjusting capacity. © The McGraw-Hill Companies, Inc., 2003 12– Scheduling in a Job Shop (cont’d) Scheduling and control system must capable of: Allocating orders, equipment, and personnel to work center or other specified locations. Determining the sequence of order performance. Dispatching orders to the factory floor. Maintaining shop floor/production activity control to review order status and expedite later or critical orders. Revising the schedule to reflect changes in order status. Assuring that quality control standards are met. © The McGraw-Hill Companies, Inc., 2003 12– Typical Scheduling Process Exhibit © The McGraw-Hill Companies, Inc., 2003 12– Scheduling in a Job Shop Job Arrival Patterns Constant or random arrivals Singly or in batches (bulk or lot arrivals) The “Machinery” in the Shop The Ratio of Skilled Workers to Machines . | F O U R T H E D I T I O N Scheduling © The McGraw-Hill Companies, Inc., 2003 chapter 12 DAVIS AQUILANO CHASE PowerPoint Presentation by Charlie Cook Chapter Objectives Provide insight into the scheduling of intermittent processes. Emphasize the prevalence of job shops, especially in service operations. Present examples showing the importance of worker scheduling in service sector job shops. Identify the major elements of scheduling workers in service operations. Illustrate how technology can facilitate the scheduling of workers. © The McGraw-Hill Companies, Inc., 2003 12– The Job Shop Defined Job Shop An organization whose layout is process-oriented (vs. product-oriented) and that produces items in batches. A functional organization whose departments or work center are organized around particular processes that consist of specific types of equipment and/or operations. © The McGraw-Hill Companies, Inc., 2003 12– Scheduling in a Job Shop Disaggregating the master production .
