After completing this chapter, students will be able to: Identify the major determinants of individual performance; discuss the three general purposes of performance management; identify the five criteria for effective performance-management systems;. | 1 Performance Management Identify the major determinants of individual performance. Discuss the three general purposes of performance management. Identify the five criteria for effective performance-management systems. Discuss the four approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance-management systems. Chapter 8 Performance Management Choose the most effective approach to performance measurement for a given situation. Discuss the advantages and disadvantages of the different sources of performance information. Choose the most effective source(s) for performance information for any situation. Distinguish types of rating errors and explain how to minimize each in a performance evaluation. Chapter 8 Performance Management Identify the characteristics of a performance measurement system that follows legal guidelines. Conduct an effective performance feedback session. Chapter 8 Introduction Performance management is the process through which managers ensure that employee activities and outputs are congruent with the organization's goals. Performance Appraisal is the process through which an organization gets information on how well an employee is doing his or her job. Performance Feedback is the process of providing employees information regarding their performance effectiveness. An Organizational Model of Performance Management Individual Behaviors Situational Constraints Culture and economic conditions Individual Attributes (skills, abilities) Organizational Strategy Long and short term goals and values Objective Results Purposes of Performance Management Strategic Developmental Administrative Performance Measures Criteria Five performance criteria stand out: Strategic congruence Validity Reliability Acceptability Specificity The Comparative Approach Ranking Simple ranking ranks from highest to lowest performer. Alternation ranking - crossing off best | 1 Performance Management Identify the major determinants of individual performance. Discuss the three general purposes of performance management. Identify the five criteria for effective performance-management systems. Discuss the four approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance-management systems. Chapter 8 Performance Management Choose the most effective approach to performance measurement for a given situation. Discuss the advantages and disadvantages of the different sources of performance information. Choose the most effective source(s) for performance information for any situation. Distinguish types of rating errors and explain how to minimize each in a performance evaluation. Chapter 8 Performance Management Identify the characteristics of a performance measurement system that follows legal guidelines. Conduct an effective performance feedback session. .
