In this chapter, we will address the following questions: What do I need to know about the communication process to be an effective communicator? What do I need to know about the communication process to be an effective communicator? How can I use the different channels and patterns of communication to my advantage? How do contemporary managers use information technology to communicate more effectively? How can I be a better listener, reader, writer, and speaker? | Chapter Fifteen Interpersonal & Organizational Communication: Mastering the Exchange of Information McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Major Questions You Should Be Able to Answer What do I need to know about the communication process to be an effective communicator? What are the important barriers I need to be aware of, so I can improve my communication skills? How can I use the different channels and patterns of communication to my advantage? Major Questions You Should Be Able to Answer How do contemporary managers use information technology to communicate more effectively? How can I be a better listener, reader, writer, and speaker? Communication Defined: The Transfer of Information & Understanding Communication the transfer of information and understanding from one person to another 81% of a manager’s time in a typical workday is spent communicating The Communication Process Figure Some Barriers the Happen Within the Communication Process Table Semantic Barriers Semantics study of the meaning of words Jargon terminology specific to a particular profession or group Personal Barriers Faulty listening skills Tendency to judge others’ messages Inability to listen with understanding Stereotypes and prejudices Nonverbal Communication Nonverbal communication consists of messages sent outside of the written or spoken word expressed through interpersonal space, eye contact, facial expressions, body movements & gestures, touch, setting and time Toward Better Nonverbal Communication Skills Table Communication in the Information Age Multicommunicating represents the use of technology to participate in several interactions at the same time Tips for Better E-Mail Handling Table Five Rules for Using Smartphones Table Social Media: Pros & Cons Social media Internet-based and mobile technologies used to generate interactive dialogue with members of a network Some Business Benefits of Social Media Crowdsourcing the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users | Chapter Fifteen Interpersonal & Organizational Communication: Mastering the Exchange of Information McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Major Questions You Should Be Able to Answer What do I need to know about the communication process to be an effective communicator? What are the important barriers I need to be aware of, so I can improve my communication skills? How can I use the different channels and patterns of communication to my advantage? Major Questions You Should Be Able to Answer How do contemporary managers use information technology to communicate more effectively? How can I be a better listener, reader, writer, and speaker? Communication Defined: The Transfer of Information & Understanding Communication the transfer of information and understanding from one person to another 81% of a manager’s time in a typical workday is spent communicating The Communication Process Figure Some Barriers
