Chapter 12 - Communicating in the digital age. After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication; describe the process, personal, physical, and semantic barriers to effective communication; contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness;. | Communicating in the Digital Age Chapter Twelve After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication Describe the process, personal, Physical, and semantic barriers to effective communication Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness Discuss the primary sources of nonverbal communication After reading the material in this chapter, you should be able to: Review the five dominant listening styles and 10 keys to effective listening Discuss the impact of information communication technologies (ICT) on productivity Describe the challenges of managing teleworkers, and the advantages and concerns associated with social media at media Basic Dimensions of the Communication Process Communication the exchange of information between a sender and receiver and the inference (perception) of meaning between the individuals involved . | Communicating in the Digital Age Chapter Twelve After reading the material in this chapter, you should be able to: Describe the perceptual process model of communication Describe the process, personal, Physical, and semantic barriers to effective communication Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness Discuss the primary sources of nonverbal communication After reading the material in this chapter, you should be able to: Review the five dominant listening styles and 10 keys to effective listening Discuss the impact of information communication technologies (ICT) on productivity Describe the challenges of managing teleworkers, and the advantages and concerns associated with social media at media Basic Dimensions of the Communication Process Communication the exchange of information between a sender and receiver and the inference (perception) of meaning between the individuals involved Communication Process in Action A Perceptual Model of Communication Noise interference with the transmission and understanding of a message Communication Barriers within the Communication Process Interpersonal Communication Communication competence performance-based index of an individual’s abilities to effectively use communication behaviors in a given context Communication Competence Affects Upward Mobility Communication Styles Sources of Nonverbal Communication Nonverbal Communication any message, sent or received independent of the written or spoken word includes such factors as use of time and space, distance between persons when conversing, use of color, dress, walking behavior, standing, positioning, seating arrangement, office locations and furnishings. Active Listening Listening Process of actively decoding and interpreting verbal messages. The Keys to Effective Listening Managing Teleworkers Teleworkers People who fulfill some portion of typically office-based job .
