This paper presents a work of mining informal social media data to provide insights into students’ learning experiences. Analyzing such kind of data is a challenging task because of the data volume, the complexity and diversity of languages used in these social sites. In this study, we developed a framework which integrating both qualitative analysis and different data mining techniques in order to understand students’ learning experiences. | VNU Journal of Science: Policy and Management Studies, Vol. 33, No. 2 (2017) 124-133 Understanding Students’ Learning Experiences through Mining User-Generated Contents on Social Media Tran Thi Oanh1,*, Nguyen Van Thanh2 1 VNU International School, Building G7-G8, 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam 2 E-learning Training Center, Hanoi Open University, B101 Nguyen Hien, Hai Ba Trung Dist, Hanoi, Vietnam Received 07 April 2017 Revised 01 June 2017, Accepted 28 June 2017 Abstract: This paper presents a work of mining informal social media data to provide insights into students’ learning experiences. Analyzing such kind of data is a challenging task because of the data volume, the complexity and diversity of languages used in these social sites. In this study, we developed a framework which integrating both qualitative analysis and different data mining techniques in order to understand students’ learning experiences. This is the first work focusing on mining Vietnamese forums for students in natural science fields to understand issues and problems in their education. The results indicated that these students usually encounter problems such as heavy study load, sleepy problem, negative emotion, English barriers, and carreers’ targets. The experimental results are quite promising in classifying students’ posts into predefined categories developed for academic purposes. It is expected to help educational managers get necessary information in a timely fashion and then make more informed decisions in supporting their students in studying. Keywords: Students’ learning experience, mining social media, students’ forums, understand students’ issues. 1. Introduction * important way to improve educational quality in schools/universities. This helps policy makers and academic managers can make more informed decisions, make more proper interventions and services to help students overcome their barriers in learning, provide a more valid range of activities to .
