Dialog is the syntactic level of human–computer interaction; it is rather like the script of a play, except the user, and sometimes the computer, has more choices. Notations used for dialog description can be: diagrammatic: easy to read at a glance; textual: easier for formal analysis. | Lecture 27 Groupware Today’s Outline What is Groupware Classification of Groupware Need of Groupwares Time Space Matrix Examples What is Groupware? CSCW: Computer Supported Cooperative Work is a generic term, which combines the understanding of the way people work in groups with the enabling technologies of computer networking, and associated hardware, software, services and techniques. Software specifically designed to support group working with cooperative requirements in mind CSCW - Groupware “Groupware is distinguished from normal software by the basic assumption it makes: groupware makes the user aware that he is part of a group, while most other software seeks to hide and protect users from each other . Groupware . is software that accentuates the multiple user environment, coordinating and orchestrating things so that users can “see” each other, yet do not conflict with each other.” Baecker (1995) Why is Groupware design hard? Multiple users “Virtual” (not physical) presence The Network!! Some distinguishing features of Groupware: asynchronous communication anonymous communication automatically archive of communication Classification of Groupware Groupware can be classified in several ways: by where and when the individual participants perform the cooperative work - summarized in a time/space matrix. by the function of the system — ., collaborative design, group authoring, meeting support, etc. Classification of Groupware by the structural support function of the software computer-mediated communication — where direct communication between participants is supported. meeting and decision support systems — where common understandings are captured. shared applications and artifacts — where the participants’ interaction with shared work object (the artifacts of work) are supported. Why is Groupware becoming Important? Form groups with common interests Better customer service Fewer meetings - cut down on travel . | Lecture 27 Groupware Today’s Outline What is Groupware Classification of Groupware Need of Groupwares Time Space Matrix Examples What is Groupware? CSCW: Computer Supported Cooperative Work is a generic term, which combines the understanding of the way people work in groups with the enabling technologies of computer networking, and associated hardware, software, services and techniques. Software specifically designed to support group working with cooperative requirements in mind CSCW - Groupware “Groupware is distinguished from normal software by the basic assumption it makes: groupware makes the user aware that he is part of a group, while most other software seeks to hide and protect users from each other . Groupware . is software that accentuates the multiple user environment, coordinating and orchestrating things so that users can “see” each other, yet do not conflict with each other.” Baecker (1995) Why is Groupware design hard? Multiple users “Virtual” .
