After this chapter the student should have acquired the following knowledge and skills: Recognize how mental models guide your behavior and relationships; engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless. | Art of Leadership & Motivation HRM – 760 Lecture - 6 FACILITATOR Prof. Dr. Mohammad Majid Mahmood The Importance of Communication Skills for Business Leaders as expressed by Business Authorities “Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.” New York Times Business Section “There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.” The Art of Leadership Max De Pree, Author Original Message Average Average Information Information Loss Loss 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 20 percent Employee’s understanding 30 percent Unit mgr’s understanding 40 percent Division mgr’s understanding Percentage of Understanding lost in communication We need to improve communication. as 70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard 70% Cost of Correspondence One page business letter that took 10 minutes to dictate cost between $50-$100. Poor writing costs even more since it Waste Time. Wastes Effort. Jeopardizes goodwill. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK listen > talk Communication "You are not only responsible for what you say, but also for what you do not say." – Martin Luther Need for Communication Very strong in Human beings Considered as a basic need, as in the case of eating, sleeping, etc. Established as both social & individual need Communication is the process of sending and receiving information. COMMUNICATION COMMUNICATION The sharing of information between two or more individuals or groups to reach a common understanding (but not necessarily an agreement). | Art of Leadership & Motivation HRM – 760 Lecture - 6 FACILITATOR Prof. Dr. Mohammad Majid Mahmood The Importance of Communication Skills for Business Leaders as expressed by Business Authorities “Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.” New York Times Business Section “There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.” The Art of Leadership Max De Pree, Author Original Message Average Average Information Information Loss Loss 100 Percent Top mgt’s understanding 63 percent VP Understanding 56 percent General mgr’s understanding 20 percent Employee’s understanding 30 percent Unit mgr’s understanding 40 percent Division mgr’s understanding Percentage of Understanding lost in communication We need to improve communication. as 70 % of our communication efforts are: .
