In this chapter, the following content will be discussed: Tools of TQM, Tools of TQM check sheets, scatter diagrams, cause-and-effect diagrams, pareto charts, flowcharts, histograms, statistical process control (SPC). | LSM733-PRODUCTION OPERATIONS MANAGEMENT By: OSMAN BIN SAIF LECTURE 9 1 Global Company Profile: Arnold Palmer Hospital Quality and Strategy Defining Quality Implications of Quality Malcolm Baldrige National Quality Award Cost of Quality (COQ) Ethics and Quality Management Summary of last session 2 2 International Quality Standards ISO 9000 ISO14000 Summary of last session (Contd.) 3 3 Total Quality Management Continuous Improvement Six Sigma Employee Empowerment Benchmarking Just-in-Time (JIT) Taguchi Concepts Knowledge of TQM Tools Summary of last session (Contd.) 4 4 Tools of TQM Check Sheets Scatter Diagrams Cause-and-Effect Diagrams Pareto Charts Flowcharts Histograms Statistical Process Control (SPC) Agenda for this session 5 5 The Role of Inspection When and Where to Inspect Source Inspection Service Industry Inspection Inspection of Attributes versus Variables TQM in Services Agenda for this session (Contd.) 6 6 Tools for Generating Ideas Check sheets Scatter diagrams . | LSM733-PRODUCTION OPERATIONS MANAGEMENT By: OSMAN BIN SAIF LECTURE 9 1 Global Company Profile: Arnold Palmer Hospital Quality and Strategy Defining Quality Implications of Quality Malcolm Baldrige National Quality Award Cost of Quality (COQ) Ethics and Quality Management Summary of last session 2 2 International Quality Standards ISO 9000 ISO14000 Summary of last session (Contd.) 3 3 Total Quality Management Continuous Improvement Six Sigma Employee Empowerment Benchmarking Just-in-Time (JIT) Taguchi Concepts Knowledge of TQM Tools Summary of last session (Contd.) 4 4 Tools of TQM Check Sheets Scatter Diagrams Cause-and-Effect Diagrams Pareto Charts Flowcharts Histograms Statistical Process Control (SPC) Agenda for this session 5 5 The Role of Inspection When and Where to Inspect Source Inspection Service Industry Inspection Inspection of Attributes versus Variables TQM in Services Agenda for this session (Contd.) 6 6 Tools for Generating Ideas Check sheets Scatter diagrams Cause-and-effect diagrams Tools to Organize the Data Pareto charts Flowcharts Tools for Identifying Problems Histogram Statistical process control chart Agenda for this session (Contd.) 7 7 / / / / /// / // /// // //// /// // / Hour Defect 1 2 3 4 5 6 7 8 A B C / / // / Seven Tools of TQM (a) Check Sheet: An organized method of recording data Figure 8 8 Seven Tools of TQM (b) Scatter Diagram: A graph of the value of one variable vs. another variable Absenteeism Productivity Figure 9 9 Seven Tools of TQM (c) Cause-and-Effect Diagram: A tool that identifies process elements (causes) that might effect an outcome Figure Cause Materials Methods Manpower Machinery Effect 10 10 Seven Tools of TQM (d) Pareto Chart: A graph to identify and plot problems or defects in descending order of frequency Figure Frequency Percent A B C D E 11 11 Seven Tools of TQM (e) Flowchart (Process Diagram): A chart that describes the steps in a process Figure 12 12 Seven Tools of TQM (f) Histogram: A .
