In this chapter, the following content will be discussed: Variables and attributes, control charts for variables, parameters, control charts for attributes, tolerances, process capability, understanding continuous improvement, deming 14 points, TQM, seven quality tools, maintenance and reliability, reliability, product failure rate, providing redundancy, maintenance cost, total productive maintenance. | LSM733-PRODUCTION OPERATIONS MANAGEMENT By: OSMAN BIN SAIF LECTURE 30 1 Summary of last Session CHAPTER : CAPACITY AND CONSTRAINT MANAGEMENT Capacity Design and Effective Capacity Capacity and Strategy Capacity Considerations Managing Demand Demand and Capacity Management in the Service Sector 2 2 Summary of last Session(Contd.) Bottleneck Analysis and Theory of Constraints Process Times for Stations, Systems, and Cycles Theory of Constraints Bottleneck Management Break-Even Analysis Single-Product Case 3 3 Summary of last Session (Contd.) Applying Expected Monetary Value to Capacity Decisions 4 4 Agenda for this Session Additional Chapter: Quality Control Quality / Quality Control Phases of Quality Assurance Inspection Statistical Control Control charts SPC Errors 5 Agenda for this Session (Contd.) Control Charts for Variables Mean control charts Range control charts Counting Runs Process capability 6 ADDITIONAL CHAPTER: QUALITY CONTROL 7 What is Quality ? In manufacturing, . | LSM733-PRODUCTION OPERATIONS MANAGEMENT By: OSMAN BIN SAIF LECTURE 30 1 Summary of last Session CHAPTER : CAPACITY AND CONSTRAINT MANAGEMENT Capacity Design and Effective Capacity Capacity and Strategy Capacity Considerations Managing Demand Demand and Capacity Management in the Service Sector 2 2 Summary of last Session(Contd.) Bottleneck Analysis and Theory of Constraints Process Times for Stations, Systems, and Cycles Theory of Constraints Bottleneck Management Break-Even Analysis Single-Product Case 3 3 Summary of last Session (Contd.) Applying Expected Monetary Value to Capacity Decisions 4 4 Agenda for this Session Additional Chapter: Quality Control Quality / Quality Control Phases of Quality Assurance Inspection Statistical Control Control charts SPC Errors 5 Agenda for this Session (Contd.) Control Charts for Variables Mean control charts Range control charts Counting Runs Process capability 6 ADDITIONAL CHAPTER: QUALITY CONTROL 7 What is Quality ? In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements. ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." 8 What is Quality Control ? Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. 9 What is Quality Assurance ? QC is similar to, but not identical with, quality assurance (QA). QA is defined as a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements. QA is .
