(BQ) This book provides a clear, authoritative, well structured and interesting treatment of operations management as it applies to a variety of businesses and organizations. The text provides both a logical path through the activities of operations management and an understanding of their strategic context. | Operations management is important, exciting, challenging and everywhere you look! So, let the ‘grand master’ authors of Operations Management paint a vivid picture of what you need to know in this digitally-enhanced 6th edition of the market-leading text. Benefit from an unmatched clarity on areas such as: • Focus on the sustainable and socially responsible imperatives of operations management • Over 120 cases and illustrations of real-life operations, from fast fashion at Zara and technology subcontracting in China to European agriculture and safari tours in Tanzania • Greater emphasis on ‘process management’, making the discipline directly relevant to all areas of an organisation’s activity • Worked examples to give you confidence in applying quantitative and qualitative problem-solving techniques And get exclusive access to online resources in MyOMLab which will enable you to check your understanding, apply knowledge and techniques, and prepare for exams and assessments – all in your own time and at your own pace. Just visit and register using the access code included with this book. OperatiOns ManageMent Operations management is critical to the success of all organisations, no matter how large or small. It enables them to provide services and products that we all need; it is central to changes in customer preference, networks of supply and demand, and developments in technology; and its responsibilities are financial and logistical, social and environmental. Whether at work or at home, we all experience and manage processes and operations . sixth edition sixth edition OperatiOns ManageMent Nigel Slack Stuart Chambers Robert Johnston Slack Chambers Johnston ACCESS CODE INSIDE unlock valuable online learning resources Front cover image: © Getty Images 1 20/10/09 09:38:10 10/21/09 11:48 Page i Welcome to OPERATIONS MANAGEMENT Operations .
