Part 2 book “Developing management skills” has contents: Managing conflict, empowering and engaging others, building effectiveteams and teamwork, leading positive change, making oral and written presentations, conducting interviews, conducting meetings. | Skill Assessment ■ ■ Managing Interpersonal Conflict Strategies for Handling Conflict Skill Learning ■ ■ ■ ■ ■ ■ Interpersonal Conflict Management Diagnosing the Type of Interpersonal Conflict Selecting the Appropriate Conflict Management Approach Resolving Interpersonal Confrontations Using the Collaborative Approach Summary Behavioral Guidelines Skill Analysis ■ 7 Managing Conflict Educational Pension Investments Skill Practice ■ ■ ■ ■ ■ ■ ■ SSS Software Management Problems Bradley’s Barn Avocado Computers Phelps, Inc. Alisa Moffatt Can Larry Fit In? Meeting at Hartford Manufacturing Company Skill Application ■ ■ Suggested Assignments Application Plan and Evaluation Scoring Keys and Comparison Data Learning Objectives 1. DIAGNOSE THE FOCUS AND SOURCE OF CONFLICTS 2. UTILIZE APPROPRIATE CONFLICT MANAGEMENT STRATEGIES 3. RESOLVE INTERPERSONAL CONFRONTATIONS THROUGH COLLABORATION MyManagementLabtm ✪ When you see this icon, visit for self-assessments, video activities, and more. 329 Skill Assessment ✪ If your instructor is utilizing MyManagementLab, log onto and select the Personal Inventory Assessment (PIA) section and complete the instruments associated with this chapter. The assessment instruments in this chapter are briefly described below. The assessments appear either in your text or in PIA. The assessments marked with (blue star) are available only in PIA. All assessments should be completed before reading the chapter material. After completing the first assessment save your response to your hard drive. When you have finished reading the chapter, re-take the assessment and compare your responses to see what you have learned. ✪ P I A PERSONAL INVENTORY ASSESSMENT ❏ The Managing Interpersonal Conflict assessment measures the extent to which you exhibit competency in managing conflict in a work context. ✪ ❏ The Strategies for .
