Lecture Mosbys paramedic textbook (4th ed) - Chapter 5: EMS communications. In this chapter you will learn about the following: Outline the phases of communications that occur during typical emergency medical services (EMS) event, describe the role of communications in EMS, outline the basic model of communication, define common EMS communications terms,.and other contents. | 9/10/2012 1 Chapter 5 EMS Communications 2 Lesson Phases and Roles of Communications 3 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 1 9/10/2012 Learning Objectives • Outline the phases of communications that occur during typical emergency medical services (EMS) event. • Describe the role of communications in EMS. • Outline the basic model of communication. • Define common EMS communications terms. 4 Learning Objectives • Describe how to communicate effectively using primary modes of EMS communication. • Outline the elements of an EMS communications system. • Describe the characteristics of EMS communications operation modes. 5 Phases of Communication • Five phases of communication during an EMS event – Occurrence of event – Detection of need – Notification and emergency response – Arrival, treatment, preparation for transport – Preparation for next response 6 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 2 9/10/2012 Public Safety Answering Point (PSAP) • Communication specialists receive call • Call taker sends details to telecommunicator • Telecommunicator sends response unit to scene 7 Public Safety Answering Point (PSAP) • Emergency medical dispatchers or qualified personnel give these instructions • EMS unit dispatched to scene • Paramedic crew advises communications center of response, arrival status via radio or computer data terminal 8 Public Safety Answering Point (PSAP) • Paramedics render care at scene, package patient for transport • Patient delivered to facility • Paramedics complete report, make EMS vehicle ready for next emergency call 9 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 3 9/10/2012 10 Role of Communications in EMS • Verbal, written, electronic communications – Allow information delivery between person in need, telecommunicator, and paramedic 11 12 Copyright © 2013 by Jones & Bartlett
