In this chapter, you will learn: Explain what a drug is, identify the four types of drug names, explain the meaning of drug terms that are necessary to interpret information in drug references safely, outline drug standards and legislation and the enforcement agencies pertinent to the paramedic profession. | 9/10/2012 1 Chapter 17 Therapeutic Communications 2 Lesson Internal/External Communications and Interviews 3 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 1 9/10/2012 Learning Objectives • Define therapeutic communication. • List the elements of effective therapeutic communication. • Identify internal factors that influence effective communication. 4 Learning Objectives • Identify external factors that influence effective communication. • Explain the elements of an effective patient interview. 5 Communication • Basic element of human interaction – Involves verbal, nonverbal behavior – Includes symbols, clues to convey, receive meaning 6 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 2 9/10/2012 Communication • Several elements – Be aware of each element to interact effectively – Crucial, information and meaning gained/lost with any one changed element – All participants must take equal responsibility for their part in the process – Successful when each person clearly understand the meaning 7 8 Communication Process Elements • Source – Verbal communication uses spoken, written words to express ideas, feelings – Common symbols should be simple, short, direct, and avoid confusion 9 Copyright © 2013 by Jones & Bartlett Learning, LLC, an Ascend Learning Company 3 9/10/2012 Communication Process Elements • .
