The following will be discussed in this chapter: Management process, control process, types of managers, areas of management, basic management skills, basic skills decision making, basic management skills,. | Lecture 12 Management Process Planning, organizing, directing and controlling an organizational resources to achieve goals. All aspects of managers job are interrelated Management Process Planning Organizing Directing Controlling Management Process Planning What to do and how to do it Planning has three components Goal formulation Develop strategy Tactical and operational plans Organizing How best to arrange an organization resources and activities in a coherent structure Management Process Directing Guide and motivate to meet objectives Controlling Monitor a firms performance to make sure that the firm meets its objectives Basis of providing rewards Use to measure actual performance Performance standards are often financial performance Control Process Types of Managers Top managers Overall performance and effectiveness Set policies, strategies Approve significant decisions Represent company Middle Managers Responsible for implementing strategies Types of Managers Front Line Managers Work and supervise the employees who report to them Management Pyramid Top Middle First-Line Areas Of Management Human Resources- Hire/Train, Appraise, compensation Operations- Systems Production, inventory and quality control Marketing- Get Products & Services From Producer To Consumer Areas Of Management Information- Gather, Organize, & Distribute Information Financial- Accounting & Finance Other Public relation managers Basic Management Skills Technical Skills Skills needed to perform specialized task Important for line managers Human Relation Skills Skills in understanding and getting along with people Important at all levels but more important for middle managers Employee Satisfaction Depends On: Source: “Managers Beware: Employee Job Satisfaction Depends On You”, Colorado Springs Business Journal, Nov. 21, 2003. Basic Management Skills Conceptual Skills Persons ability to think in abstract, to diagnose and analyze different situations, and see beyond the present Help realize . | Lecture 12 Management Process Planning, organizing, directing and controlling an organizational resources to achieve goals. All aspects of managers job are interrelated Management Process Planning Organizing Directing Controlling Management Process Planning What to do and how to do it Planning has three components Goal formulation Develop strategy Tactical and operational plans Organizing How best to arrange an organization resources and activities in a coherent structure Management Process Directing Guide and motivate to meet objectives Controlling Monitor a firms performance to make sure that the firm meets its objectives Basis of providing rewards Use to measure actual performance Performance standards are often financial performance Control Process Types of Managers Top managers Overall performance and effectiveness Set policies, strategies Approve significant decisions Represent company Middle Managers Responsible for implementing strategies Types of Managers Front Line Managers
