The following will be discussed in this chapter: Management levels; restructuring; management trends; managerial roles: Interpersonal, informational, decisional. | Management Practices Lecture 02 1 Recap Management Key Concepts Functions of Management Decisional Roles Why to Study Management Practices? 2 Today’s Lecture Management Levels Restructuring Management Trends Managerial Roles 1. Interpersonal 2. Informational 3. Decisional 3 Management Levels Organizations often have 3 levels of managers: First-line Managers: responsible for day-to-day operation. They supervise the people performing the activities required to make the good or service. Middle Managers: Supervise first-line managers. They are also responsible to find the best way to use departmental resources to achieve goals. Top Managers: Responsible for the performance of all departments and have cross-departmental responsibility. They establish organizational goals and monitor middle managers. 4 Top Managers Middle Managers First-line Managers Non-management Three Levels of Management 5 Restructuring Top Management have sought methods to restructure their organizations and save . | Management Practices Lecture 02 1 Recap Management Key Concepts Functions of Management Decisional Roles Why to Study Management Practices? 2 Today’s Lecture Management Levels Restructuring Management Trends Managerial Roles 1. Interpersonal 2. Informational 3. Decisional 3 Management Levels Organizations often have 3 levels of managers: First-line Managers: responsible for day-to-day operation. They supervise the people performing the activities required to make the good or service. Middle Managers: Supervise first-line managers. They are also responsible to find the best way to use departmental resources to achieve goals. Top Managers: Responsible for the performance of all departments and have cross-departmental responsibility. They establish organizational goals and monitor middle managers. 4 Top Managers Middle Managers First-line Managers Non-management Three Levels of Management 5 Restructuring Top Management have sought methods to restructure their organizations and save costs. Downsizing: eliminate jobs at all levels of management. Can lead to higher efficiency. Often results in low morale and customer complaints about service. 6 Management Trends Empowerment: expand the tasks and responsibilities of workers. Supervisors might be empowered to make some resource allocation decisions. Self-managed teams: give a group of employees responsibility for supervising their own actions. The team can monitor its members and the quality of the work performed. 7 Managerial Roles Described by Mintzberg. A role is a set of specific tasks a person performs because of the position they hold. Roles are directed inside as well as outside the organization. There are 3 broad role categories: 1. Interpersonal 2. Informational 3. Decisional 8 Interpersonal Roles Roles managers assume to coordinate and interact with employees and provide direction to the organization. Figurehead role: symbolizes the organization and what it is trying to achieve. Leader role: train, counsel, .
