The main contents of the chapter consist of the following: conflict, sources of conflict, types of conflict, intrapersonal conflict, interpersonal conflict, and interdepartmental conflict, conflict management strategies, negotiation, political strategies for increasing power. | Management Practices Lecture-21 1 Recap Conflict Management Strategies Negotiation Political Strategies for Increasing Power 2 Factors Influencing Conflict Content Related vs. Personal Size of Conflict Rigidity of the Issue Power Differences Individual Personalities, Traits, and Dispositions 3 Today’s Lecture Conflict Sources of Conflict Types of Conflict (1) Intrapersonal conflict, (2) Interpersonal conflict, and (3) Interdepartmental conflict 4 Defining conflict “Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals.” Scarce resources – tangible things like oil, water, money, land two biggest scarce resources are power and self-esteem (matches up to relational goals and identity/face goals). Are power and self-esteem actually scarce? Does that matter or is perception more important? 5 Source of Conflict Organizational conflict appears in a variety of . | Management Practices Lecture-21 1 Recap Conflict Management Strategies Negotiation Political Strategies for Increasing Power 2 Factors Influencing Conflict Content Related vs. Personal Size of Conflict Rigidity of the Issue Power Differences Individual Personalities, Traits, and Dispositions 3 Today’s Lecture Conflict Sources of Conflict Types of Conflict (1) Intrapersonal conflict, (2) Interpersonal conflict, and (3) Interdepartmental conflict 4 Defining conflict “Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare resources, and interference from others in achieving their goals.” Scarce resources – tangible things like oil, water, money, land two biggest scarce resources are power and self-esteem (matches up to relational goals and identity/face goals). Are power and self-esteem actually scarce? Does that matter or is perception more important? 5 Source of Conflict Organizational conflict appears in a variety of forms and has varying causes. These can generally be separated into several categories. Katz identifies three sources of conflict. These are: (1) Structural conflict (conflict arising out of the need to manage the interdependence between different organizational sub-units), (2) Role conflict (conflict arising from sets of prescribed behaviour) and (3) Resources conflict (conflict stemming from interest groups competing for organizational resources). 6 Robbins identifies three sources of organizational conflict and indicates that an understanding of the source of a conflict improves the probability of effective conflict management. The main factors which serve as sources of conflict are identified as (1) Communicational (conflicts arising from misunderstandings etc.), (2) Structural (conflicts related to organizational roles), and (3) Personal (conflicts stemming from individual differences). Note: Methods of conflict management which are appropriate in one case may not necessarily be .
