The main contents of the chapter consist of the following: Conflict management, strategies for dealing with conflict, conflict resolution skills, intrapersonal conflict, interpersonal conflict, and interdepartmental conflict. | Management Practices Lecture-22 1 Recap Conflict Sources of Conflict Types of Conflict (1) Intrapersonal conflict, (2) Interpersonal conflict, and (3) Interdepartmental conflict 2 Today’s Lecture Conflict Management Strategies for Dealing with Conflict Conflict Resolution Skills 3 Conflict Management First, understand the factors contributing to conflict Next, we identify the methods for resolving conflict Two Forms of Conflict Resolution Distributive Conflict Resolution Winning through the use of negative behaviors Disagreement to prevent others from reaching their goals Serves personal needs and goals at the expense of others Conflict as WIN - lose 4 Conflict Management Integrative Conflict Resolution Foster cooperation and shared solutions Modifying ideas, bargaining for an acceptable compromise Search for solutions and provide support for others Cooperative and not mutually exclusive Objective is to share values, highlight common objectives, and help achieve consensus Transition . | Management Practices Lecture-22 1 Recap Conflict Sources of Conflict Types of Conflict (1) Intrapersonal conflict, (2) Interpersonal conflict, and (3) Interdepartmental conflict 2 Today’s Lecture Conflict Management Strategies for Dealing with Conflict Conflict Resolution Skills 3 Conflict Management First, understand the factors contributing to conflict Next, we identify the methods for resolving conflict Two Forms of Conflict Resolution Distributive Conflict Resolution Winning through the use of negative behaviors Disagreement to prevent others from reaching their goals Serves personal needs and goals at the expense of others Conflict as WIN - lose 4 Conflict Management Integrative Conflict Resolution Foster cooperation and shared solutions Modifying ideas, bargaining for an acceptable compromise Search for solutions and provide support for others Cooperative and not mutually exclusive Objective is to share values, highlight common objectives, and help achieve consensus Transition from distributive to integrative conflict resolution occurs when the need to accomplish a common goal is recognized. 5 Conflict Management Once individuals realize that it will be impossible to achieve the desired goal without resources and abilities beyond their own, the transition can take place. INTEGRATIVE CONFLICT RESOLUTION SKILL SET Ability to establish effective working relationships Must have cooperative and problem-solution attitudes Must be able to manage the group process and group decision making be knowledgeable about the issues 6 Conflict Management Interpersonal Relationships are at the core of our ability to resolve conflict Effective development of interpersonal relationships among co-workers can potentially decrease the severity of grievances filed Metaphors to describe attitudes toward conflict CONFLICT as WAR (great personal cost) CONFLICT as IMPOTENCE (powerless to impact) CONFLICT as RATIONAL PROCESS (collaboration) Most frequent - conflict as impotence 7 .
