Lecture 28 - Management issues in systems development. The topics discussed in this chapter are: Project management, what is project management, the job of a project manager, change management, risk management, tips for good IT project management. | Management Issues in Systems Development Lecture 28 1 Today’s Lecture Project Management What is Project Management The Job of a Project Manager Change Management Risk Management Tips for Good IT Project Management 2 Introduction Companies are in three ‘businesses’: Infrastructure Management Customer Relationship Product Innovation Traditionally companies have bundled the three (businesses) Leads to compromises because the three have conflicting agendas 3 Introduction cont. IS departments can be viewed as being in the same three businesses: Operations are infrastructure management The help desk is the customer relationship business System development is product innovation 4 Introduction cont. Infrastructure management: Goal = reducing costs Providing infrastructure involves high fixed costs Battle = build scale Management focus = Efficiency Standards As we are seeing with operations and network management Outsourcing? 5 Introduction cont. Customer relationship: Goal = provide service | Management Issues in Systems Development Lecture 28 1 Today’s Lecture Project Management What is Project Management The Job of a Project Manager Change Management Risk Management Tips for Good IT Project Management 2 Introduction Companies are in three ‘businesses’: Infrastructure Management Customer Relationship Product Innovation Traditionally companies have bundled the three (businesses) Leads to compromises because the three have conflicting agendas 3 Introduction cont. IS departments can be viewed as being in the same three businesses: Operations are infrastructure management The help desk is the customer relationship business System development is product innovation 4 Introduction cont. Infrastructure management: Goal = reducing costs Providing infrastructure involves high fixed costs Battle = build scale Management focus = Efficiency Standards As we are seeing with operations and network management Outsourcing? 5 Introduction cont. Customer relationship: Goal = provide service PC support & help desks often outsourced Especially in Europe & Asia (multilingual needs) Outsourcing offshore = increasing dramatically Product innovation: Goal = speed Provides nimbleness 6 Nimbleness = liveliness Introduction cont. Key to success = talent In IT, developers are “king” so they are given the coolest tools There are a number of management issues surrounding system development: “Staffing, staffing, staffing”, As well as speed & nimbleness Project Management Today, much organizational work is performed via projects In IS as well as other functions, being able to manage a project to completion, and deliver the expected outcome within the allotted time and budget, has become an increasingly valuable skill Project Management What is Project Management? Project Management is simply the management of a project May sound simple and self-evident BUT = doesn’t make it easy! Many people get confused/concerned because IT project management contains the dreaded ‘T’ word – Technology
