In this chapter, students will be able to understand: Decision-making levels of an organization, information systems supporting the functional areas, enterprise systems, legacy system, enterprise system, enterprise resources planning, the challenge of ERP,. | Organizational Systems & Enterprise Applications Part 2 LEARNING OBJECTIVES Organizational Information Systems The Need for Integration in Modern Businesses Enterprise Resource Planning Supply Chain Management Customer Relationship Management Decision-Making Levels of an Organization Information Systems Supporting the Functional Areas Enterprise Systems Information Technology supporting business activities at enterprise level Enterprise applications with internal and external focuses Implementation of enterprise systems: ERP, CRM and SCM Legacy System Enterprise System ENTERPRISE RESOURCES PLANNING Enterprise Resource Planning (ERP) in supporting business operations Benefits, challenges, and future of ERP A detailed review of the learning outcomes can be found at the end of the chapter in the textbook THE CHALLENGE OF ERP ERP systems contain multiple complex components that are not only expensive to purchase, but also expensive to implement Costs include Software Consulting fees Hardware expenses Training fees The Future of Enterprise Systems : Integrating SCM, CRM & ERP SCM, CRM, and ERP are the backbone of ebusiness Integration of these applications is the key to success for many companies Integration allows the unlocking of information to make it available to any user, anywhere, anytime It might be a bit confusing to your student that many ERP vendors offer SCM and CRM components Explain to your students that these modules are typically not as functional or flexible as the modules offered by industry leaders who specialize in SCM and CRM A good analogy is to brand-name foods at a grocery store A grocery store, such as Safeway, maintains all types of products Safeway offers its own products, such as Safeway’s spaghetti sauce and Safeway’s paper towels, (these are known as name brand products and usually offer a cost advantage) The store also carries products that are specific to a manufacturer, such as Ragu’s spaghetti sauce and Bounty’s paper towels . | Organizational Systems & Enterprise Applications Part 2 LEARNING OBJECTIVES Organizational Information Systems The Need for Integration in Modern Businesses Enterprise Resource Planning Supply Chain Management Customer Relationship Management Decision-Making Levels of an Organization Information Systems Supporting the Functional Areas Enterprise Systems Information Technology supporting business activities at enterprise level Enterprise applications with internal and external focuses Implementation of enterprise systems: ERP, CRM and SCM Legacy System Enterprise System ENTERPRISE RESOURCES PLANNING Enterprise Resource Planning (ERP) in supporting business operations Benefits, challenges, and future of ERP A detailed review of the learning outcomes can be found at the end of the chapter in the textbook THE CHALLENGE OF ERP ERP systems contain multiple complex components that are not only expensive to purchase, but also expensive to implement Costs include Software Consulting fees
