This chapter presents the following content: Theoretical relevancy; minimizing misunderstandings; classical theories of organizations: Taylor’s theory of scientific management, Fayol’s administrative theory, Weber’s theory of bureaucracy. | UNIT ONE Theoretical Foundations CHAPTER TWO Classical Theories of Organizations PREVIEW Review Chapter One Theoretical Relevancy Minimizing Misunderstandings Classical Theories of Organizations Taylor’s Theory of Scientific Management Fayol’s Administrative Theory Weber’s Theory of Bureaucracy Organizational Communication Foundations REVIEW “ the process of creating, exchanging, interpreting (correctly or incorrectly), and storing oral, nonverbal, and written messages within (and across the boundaries of) a system of interrelated and interdependent people working to accomplish common tasks and goals within an organization.” MESSAGE-CENTERED DEFINITION Assumptions and Features Communication is central to the existence of the organization Organizational communication is a complex process (creating, exchanging, interpreting, and storing messages) Misunderstandings occur Misunderstandings “Instances in which people who are communicating don’t share meanings as well as situations in which | UNIT ONE Theoretical Foundations CHAPTER TWO Classical Theories of Organizations PREVIEW Review Chapter One Theoretical Relevancy Minimizing Misunderstandings Classical Theories of Organizations Taylor’s Theory of Scientific Management Fayol’s Administrative Theory Weber’s Theory of Bureaucracy Organizational Communication Foundations REVIEW “ the process of creating, exchanging, interpreting (correctly or incorrectly), and storing oral, nonverbal, and written messages within (and across the boundaries of) a system of interrelated and interdependent people working to accomplish common tasks and goals within an organization.” MESSAGE-CENTERED DEFINITION Assumptions and Features Communication is central to the existence of the organization Organizational communication is a complex process (creating, exchanging, interpreting, and storing messages) Misunderstandings occur Misunderstandings “Instances in which people who are communicating don’t share meanings as well as situations in which features of organizational life serve to impinge upon the efficient and effective functioning of organizational members.” Three Important Constructs Organizational Identification (process & product) An active process by which individuals link themselves to elements (people, policies, products, services, customers, values) in the social scene. Involves an individual’s sense of membership in and connection with an organization. Job Satisfaction The degree to which employees feel fulfilled by their job and related experiences. A pleasurable or positive emotional state from the appraisal of one’s job or experiences Linked to absenteeism and turnover Communication Satisfaction The degree to which employees feel that communication is appropriate and satisfies their need for information and work relationships Communication Satisfaction (CSQ) Eight Factors concerned with communication information, relationships, channels, and climate Communication Climate Relationship to Supervisors .
