In this chapter you should be able to: Discuss the philosophies of quality gurus, define the term quality as it relates to products and as it relates to services, identify the determinants of quality,. | Chapter 16 Managing the Ageing Workforce John Hicks, PK Basu and Richard B Sappey Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Overview Age and labour force participation Legislation and generational change Generational change and diversity management Diversity and HRM Management, work organisation and age Implications for organisational practice Conclusion Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Age and labour force participation (LFP) Labour forces are becoming more diverse. Managers are moving towards systems and cultures for effectively managing diversity. Populations in western countries are ageing. Governments are trying to increase LFP in older age groups to reduce welfare (. age pension) and health costs. Strategies include delaying retirement, extending working hours, encouraging re-entry and targets for . | Chapter 16 Managing the Ageing Workforce John Hicks, PK Basu and Richard B Sappey Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Overview Age and labour force participation Legislation and generational change Generational change and diversity management Diversity and HRM Management, work organisation and age Implications for organisational practice Conclusion Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Age and labour force participation (LFP) Labour forces are becoming more diverse. Managers are moving towards systems and cultures for effectively managing diversity. Populations in western countries are ageing. Governments are trying to increase LFP in older age groups to reduce welfare (. age pension) and health costs. Strategies include delaying retirement, extending working hours, encouraging re-entry and targets for employing older workers. Recessions are likely to reduce employment of older workers. Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Legislation and generational change Legislation is the main method for changing workplace practice to address discrimination. Main forms of age discrimination are: direct (. only people of a certain age will be employed) indirect (. all employees need a specified level of IT skills without paid training). The Age Discrimination Act 2004 makes it unlawful to discriminate at or after the point of offer. Legislation in several countries sets boundaries and has reduced overt discrimination but evidence of ‘subtle’ practice persists (. job ad language, promotion, behaviour). Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 16- Generational change and diversity Social and economic forces are preserving attitudes to
