This paper present a new supply chain management information system based on measuring performance using dataming software. One of The most important part of this study lays in comparing the most common softwares, referring to many criterias. This study will help managers to take decisions and enhance supply chain in public administrations using the combination of information systems and dataming studies. The information system is based on a new approach using customer complaints. | International Journal of Computer Networks and Communications Security VOL. 3, NO. 3, MARCH 2015, 124–129 Available online at: E-ISSN 2308-9830 (Online) / ISSN 2410-0595 (Print) Studying Performance in Supply Chain Management Using Data Mining Software Hind LAHMIDANI1 and Omar EL BEQQALI2 1, 2 Department of Science and Technologies of Information and Communication, University Sidi Mohammed Ben Abdellah. Sciences university Dhar Mahraz, Fez, Morocco E-mail: 1hindlahmidani@, 2omarelbeqqali@ ABSTRACT This paper present a new supply chain management information system based on measuring performance using dataming software. One of The most important part of this study lays in comparing the most common softwares, referring to many criterias. This study will help managers to take decisions and enhance supply chain in public administrations using the combination of information systems and dataming studies. The information system is based on a new approach using customer complaints. It helps to generate dashboards, reports and charts in order to compare each supplier results and verify the quality of each delivery. Keywords: Supply Chain Management, Dataming Complaints, Software, Suppliers, Customers, Performance. 1 INTRODUCTION Supply Chain Management (SCM) has revolutionized the control of intra- and interorganizational flows. Considered as a new management philosophy that perceives relations between companies as a whole, and not as a fragment of unrelated entities, it allows the introduction of a new discipline, which territoriality is no longer limited to Simple logistics issues, but is more in other fields management such as marketing, strategy and management operations [1]. Private companies are not the only ones that are adopting supply chain management, there are public administration that integrate this methodology in their daily work to optimize the working conditions of employees and satisfy citizens. The Mediterranean .
