After reading this chapter, you should be able to answer the following questions: What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues? | Chapter 4 Emotions, Attitudes, and Job Satisfaction Nothing beats feeling good 1 Chapter 4 Study Questions What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues? 4-2 Copyright © 2014 John Wiley & Sons, Inc. 2 What are emotions and moods? Affect Range of emotions and moods that people experience in their life context. Emotions are strong positive or negative feelings directed toward something or someone. Copyright © 2014 John Wiley & Sons, Inc. 1-3 3 What are emotions and moods? Emotional intelligence (EI) Ability to understand emotions in ourselves and others and to use that understanding to manage relationships effectively. Copyright © 2014 John Wiley & Sons, Inc. 4-4 4 Figure : Four key emotional intelligence competencies Copyright © 2014 John Wiley & Sons, Inc. 4-5 5 What are emotions and moods? Self-conscious emotions Arise from internal sources (shame, | Chapter 4 Emotions, Attitudes, and Job Satisfaction Nothing beats feeling good 1 Chapter 4 Study Questions What are emotions and moods? How do emotions and moods influence behavior? What are attitudes and how do they influence behavior? What are the job satisfaction trends and Issues? 4-2 Copyright © 2014 John Wiley & Sons, Inc. 2 What are emotions and moods? Affect Range of emotions and moods that people experience in their life context. Emotions are strong positive or negative feelings directed toward something or someone. Copyright © 2014 John Wiley & Sons, Inc. 1-3 3 What are emotions and moods? Emotional intelligence (EI) Ability to understand emotions in ourselves and others and to use that understanding to manage relationships effectively. Copyright © 2014 John Wiley & Sons, Inc. 4-4 4 Figure : Four key emotional intelligence competencies Copyright © 2014 John Wiley & Sons, Inc. 4-5 5 What are emotions and moods? Self-conscious emotions Arise from internal sources (shame, guilt, embarrassment, pride) and helps individuals regulate their relationships with others. Social emotions Arise from external sources (pity, envy, jealousy) and information. Copyright © 2014 John Wiley & Sons, Inc. 4-6 6 What are emotions and moods? Moods Generalized positive or negative feelings or states of mind. Copyright © 2014 John Wiley & Sons, Inc. 4-7 7 Figure : What are emotions and moods? Copyright © 2014 John Wiley & Sons, Inc. 4-8 8 What are emotions and moods? Copyright © 2014 John Wiley & Sons, Inc. 4-9 Joy Sadness Love Anger Surprise Fear Major Emotions 9 How do emotions and moods influence behavior in organizations? Emotion and mood contagion – spillover effects of one’s emotions and mood onto others. Emotional labor – relates to the need to show certain emotions in order to perform a job well. Emotional dissonance – emotions we actually feel are inconsistent with the emotions we try to project. Copyright © 2014 John Wiley & Sons, Inc. 4-10 10 How do emotions and
