A Skill Based Matrix provides a pictorial summary of the skill areas in which employees are expected to cross-train. Each column represents a process (or step in a process) and each row is a level of difficulty. Each “square” is called a skill block. A group of skill blocks provide the employee with a skill path to follow. Please consult. To consult more other training materials, please consult at Bộ tài liệu Đào tạo nội bộ Doanh nghiệp