Tiếp nối phần 1, phần 2 của tài liệu Tiếng Anh căn bản và 43 bài học tiếng Anh căn bản cho người tiếp thị bán hàng sẽ tiếp tục với nội dung gồm 23 chủ điểm như: rời khỏi khách sạn, món ăn Trung Quốc, dịch vụ đặc biệt, dịch vụ phòng, tiệm cắt tóc, tại cửa hàng nữ trang và thủ công mĩ nghệ, Cửa hàng dệt máy và dệt kim, tại hiệu thuốc và quầy thực phẩm. để nắm chắc nội dung. | Tiếng Anh căn bản và 43 bài học tiếng Anh căn bản cho người tiếp thị bán hàng: Phần 2 1. When you notice a guest is upset or worried. You should say: “Don‟t worry. Leave it to me.” 2. When a guest call you, don‟t say “Yes”, you should say: “May I help you?” “What can I do for you?” or “Could I be of the service (assistance) to you?” 3. When a guest tells you some bad news about themselves, you should say: “I‟m sorry to hear that. Is there anything I can do for you?” IV. Make situational dialogs Situation A: Mr Black‟s tie is damaged by the valet. The tie is very expensive. The valet is sorry to tell him about it gently. Situation B: Mr White‟s children ply hide – and – seek in the room. They break the water tank (thùng nƣớc) of the toilet. Mr White telephones to the Housekeeping Deparment to report it. The manager asks him not to worry about it. He‟ll send a repairman to repair it. The guest guest apologizes for it and says he‟ll pay for the damage. Chủ điểm 20: Leaving the Hotel Rời khỏi khách sạn Dialog A: A Morning Call Scene: Mr Hobson (G) asks the floor attendant (FA) for morning call service. G: Could you do me a favour, young lady? FA: Surely, sir. G: This is my first visit to China. I‟m not used to the time difference yet. Could you arrange a morning call for me for tomorrow? FA: Yes, sir. G: I‟d like to get up early tomorrow morning. Mrs Hobson and I are going to visit the Great Wall. People say the Great Wall is really magnificent. We want to set out early. FA: There is the famous Chinese saying: “He who does not get to the Great Wall is not a hero”. G: It sounds interesting! We will surely get to the Great Wall and become great men. FA: I‟m sure you will. At what time would you like to get up, sir? G: At half past 5, please. FA: Would you like to be waked by phone or by knoking at the door? G: By phone, please. I don‟t want to disturb the neighbours. FA: Very well, sir. I‟ll tell the operator to call .
