Like king Midas, the champion of a Knowledge Management (KM) initiative might find herself in an awkward situation because the wish came true. Successful KM initiatives can lead to problems. The case study presented in this article details how a consulting company attempted to support its dispersed staff of consultants through the introduction of a web-based KM portal. The application became popular – too popular in the sense that it led to a deterioration of certain types of knowledge exchange. It achieved the intended goals, but created unforeseen problems. | The midas touch in knowledge management projects – Beware, your wish could come true
