This study investigated the impacts of TQM practices on banking sector performance in Jordan using DEA methodology and regression analysis between the years 2011-2013. The study sample was selected from 12 Jordanian banks recorded in Amman Stock Market. 300 questionnaires were distributed to participating banks. The response rate was . The population of the study consisted of general managers, quality managers, branch managers, HR managers, and members of top management. | Effects of TQM practices on banking sector performance: The case of Jordan
